Jay Norris
Malden,MA
Summary
Adept Maintenance Manager with a proven track record at Highland Management Inc, excelling in employee performance assessment and scheduled maintenance practices. Skilled in leading teams to enhance productivity and efficiency by over 30%, while ensuring compliance with safety standards. Expert in inventory management and building maintenance, demonstrating a strong ability to meet and exceed employer expectations.
Overview
24
24
years of professional experience
Work History
Maintenance Manager
Highland Management Inc
Melrose, MA
01.2004 - 07.2023
- Managed the maintenance staff and their daily activities.
- Developed preventive maintenance procedures for all machines used in production.
- Ensured compliance with safety regulations and standards.
- Coordinated with vendors to purchase replacement parts as needed.
- Inspected buildings, grounds and equipment regularly for safety hazards or breakdowns.
- Organized work orders, assigned tasks to staff members and tracked progress of repairs and maintenance projects.
- Assigned duties to workers according to their skillsets.
- Performed troubleshooting on malfunctioning systems when necessary.
- Analyzed customer feedback about services provided by the department.
- Scheduled routine inspections of all areas within facility premises.
- Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Small Engine Mechanic
Whittemore Hardware
Melrose, MA
01.2000 - 12.2003
- Performed diagnostics and repairs on a variety of small engines, including lawn mowers, snow blowers, chainsaws and leaf blowers.
- Inspected parts for wear and damage using precision instruments.
- Tested repaired equipment to ensure proper performance.
- Replaced faulty or worn out components such as fuel lines, carburetors, pistons, rings, gaskets and spark plugs.
- Adjusted engine speed and timing according to manufacturer's specifications.
- Cleaned and lubricated parts with solvents or lubricants.
- Installed new engines in place of old ones utilizing appropriate tools.
- Provided customer service by answering questions about maintenance needs for small engines.
- Educated customers on the proper operation and maintenance of their small engine products.
- Ordered replacement parts as needed based on diagnostic tests results.
- Followed safety protocols while performing repair work in the shop or at customer sites.
- Disassembled engines to gain access to defective parts for removal or repair.
- Checked all fluids levels before starting any repair process.
- Performed regular preventative maintenance tasks such as oil changes and filter replacements.
- Utilized computer-based diagnostic software programs to troubleshoot issues with small engine components.
- Followed company and manufacturer guidelines for completing repairs.
- Kept workshop and bench area tidy and clean.
- Documented work performed on each piece of machinery to back up customer invoices.
- Filled out warranty claims with serial and model numbers.
- Kept tools clean, sharpened, maintained and put away after job tasks to keep shop in good working order.
- Managed parts inventory, order tracking and repair documentation by keeping detailed and accurate records.
- Consulted with customers to understand and meet individual maintenance or repair needs.
Education
High School Diploma -
Backus High School
Backus, MN05-1981
Skills
- Employee performance assessment
- Inventory Replenishment
- Materials Requisition
- Building Maintenance
- Scheduled Maintenance Practices
- Inventory Monitoring
Timeline
Maintenance Manager
Highland Management Inc
01.2004 - 07.2023
Small Engine Mechanic
Whittemore Hardware
01.2000 - 12.2003
High School Diploma -
Backus High School
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