Summary
Overview
Work History
Skills
Timeline
Generic

Jay Palacios-Bruyninckx

Everett,WA

Summary

Dynamic operations manager with a proven track record at Market Leader Group, Inc., excelling in process improvements and team collaboration. Expert in billing control and report preparation, I enhance operational efficiency while ensuring exceptional customer service. Committed to achieving compliance and driving strategic initiatives that support organizational goals.

Overview

23
23
years of professional experience

Work History

Independent Contractor

Seattle Center Foundation
Seattle, WA
01.2025 - 05.2025
  • Verified licenses and insurance for volunteer providers through the end of the 2025 Clinic, utilizing online software systems/programs and web-based resources.

Manager of Operations & Administration

Market Leader Group, Inc.
Bellevue, WA
12.2008 - 12.2023
  • Managed customer databases, prepared sales reports, and handled sales-related inquiries.
  • Responded to customer inquiries, provided product information, and resolved customer issues.
  • Assisted with order processing and tracking sales.
  • Inputted and tracked sales data, maintained customer records, and generated reports.
  • Acted as a point of contact between the sales/service teams, other departments, and customers.
  • Identified and resolved issues related to sales orders, customer accounts, and other sales-related matters.
  • Oversaw and executed all order management and operational billing processes, ensuring accuracy, completeness, and timeliness of customer billing.
  • Facilitated communication between different teams and departments to assist in operational inquiries.
  • Ensured sales activities adhered to relevant policies, procedures, and quality standards.

Account Executive/Commercial Lines Underwriter

Aon Risk Insurance Services
Saipan, MP
11.2002 - 06.2007
  • Assisted in the creation and growth of a profitable business portfolio and provided service within delegated authority, all client underwriting requirements to personal or commercial type risks.
  • Maintained communication with principals.
  • Applied customer service standards per code of ethics.
  • Serviced insurance needs of assigned brokers.
  • Undertook all actions within set of standards involving renewals, new business, endorsements, and/or processing.
  • Received client requests for insurance estimates on commercial and personal type risks.
  • Received and processed client instructions relation to commercial and personal risks.
  • Used initiatives within prescribed limits in identifying opportunities and difficulties.
  • Assessed the exposures involved in the acceptance of risk.
  • Applied rating in accordance with the local tariff.
  • Managed the recovery of premium debtors exceeding agreed terms.
  • Processed and reviewed documentation before sending to clients to ensue the accuracy of policies.
  • Liased with commercial lines underwriting supervisor on the placement or acceptance of all risks outside authority and those that required facultative reinsurance.

Skills

  • Billing control
  • Operations oversight
  • Operations management
  • Customer service
  • Team collaboration
  • Report preparation
  • Problem solving
  • Attention to detail
  • Microsoft Office Suite/Windows
  • Payment gateway systems (Cybersource/Visa, Braintree/PayPal)
  • HR/Payroll systems (Workday/ADP)
  • Salesforce
  • NetSuite

Timeline

Independent Contractor

Seattle Center Foundation
01.2025 - 05.2025

Manager of Operations & Administration

Market Leader Group, Inc.
12.2008 - 12.2023

Account Executive/Commercial Lines Underwriter

Aon Risk Insurance Services
11.2002 - 06.2007

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Jay Palacios-Bruyninckx