Jay Parker
Melbourne
Summary
Dynamic leader with proven expertise in operations management and team building, honed at Pilot Flying J Travel Centers. Excelled in driving sales and profitability through strategic P&L analysis and vendor relationships. Achieved significant performance improvements by fostering a culture of continuous training and development. Skilled in project management and customer service, ensuring high levels of satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Sales Associate
Christian Care Ministries
10.2022 - Current
- Enhanced my productivity through continuous training, goal setting, and performance evaluations.
- Collaborated with team members to achieve sales targets and maintain a positive work environment.
- Managed high-volume customer inquiries, ensuring timely resolution and overall satisfaction.
- Participated in weekly staff meetings to discuss sales performance, and upcoming promotions.
- Demonstrated product knowledge to effectively address customer questions and concerns. While continuously building product knowledge.
- Boosted sales through product promotion and direct customer engagement.
- Maintained customer loyalty by expertly solving diverse problems. and recommending personalized solutions.
- Consistently met sales goals and call metrics
Multi Unit General Manager
Pilot Flying J Travel Centers
03.2014 - 09.2022
- Supervised all aspect of operations, staffing, financials including complete P and L analysis. for Two locations in Cocoa, FL.
- Oversaw four Food and Beverage operations with a combined monthly sales of $560,000.
- Responsible for retail resets, promotions, ordering and inventory controls, with both units generating $600,000 in monthly retail sales.
- Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks.
- Increased overall unit performance by implementing effective management strategies and streamlining operations.
- Oversaw facility maintenance activities, ensuring a clean and inviting environment for both employees and customers across all units.
- Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical mind set to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets, P and L, food cost analysis to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep departments aligned with sales and profit targets.
Education
Bachelor of Science - Biology
University of Michigan
Ann Arbor, MISkills
- Leadership and team building
- Operations management
- Staff training/development
- Vendor relationships
- Project management
- Facility management
- Purchasing and inventory control
- Expense control
- Marketing
- P and L analysis
- Sales analysis
- Budget analysis
- Human resources management
Military Service
USAF Pilot Rank Lt. Flew F-4G as a wild weasel
Timeline
Sales Associate
Christian Care Ministries
10.2022 - Current
Multi Unit General Manager
Pilot Flying J Travel Centers
03.2014 - 09.2022
Bachelor of Science - Biology
University of Michigan
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