Jay Parker
Lincoln,NE
Summary
Hands-on professional with strengths in phone communication, data collection, and client service across survey and field-based work. Known for asking clarifying questions, maintaining accurate records, and handling sensitive information with care. Supports smooth operations through time management, technical systems use, and a consistent focus on quality.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Surveyor
Bureau of Sociological Research
Lincoln, NE
03.2020 - 06.2026
- Conducted structured health and education surveys via phone, providing essential data for statewide research and community programs.
- Followed scripts, compliance guidelines, and confidentiality standards while gathering sensitive information.
- Asked targeted questions to clarify responses and ensure accurate data collection. to ensure accuracy and completeness of responses.
- Entered and verified data in Microsoft Office and Salesforce, ensuring accuracy for research analysis.
- Contributed to research enhancing healthcare access, safety initiatives, and educational programs across Nebraska.
Window Cleaner
Fish Window Cleaning
Lincoln, NE
03.2015 - 06.2015
- Performed residential and commercial window cleaning with strong attention to detail.
- Delivered excellent customer service and maintained positive client relationships.
- Managed equipment, scheduling, and on-site problem solving.
- Traveled to different business engaged with people like a cars salesman to get their business.
- Cleaned interior and exterior windows for Fish Window Cleaning clients.
- Used squeegees, poles, and scrubbers on hard-to-reach glass surfaces.
- Removed screens, wiped frames, and cleaned window tracks.
- Followed safety procedures for ladders, lifts, and elevated work areas.
Janitor
Service Master Cleaning
Lincoln, NE
07.2013 - 12.2014
- Cleaned offices, restrooms, and common areas using ServiceMaster Cleaning procedures.
- Disinfected high-touch surfaces with approved cleaning chemicals and safety practices.
- Mopped floors, vacuumed carpets, and maintained polished surfaces across client sites.
- Emptied trash and recycling containers following ServiceMaster Cleaning disposal standards.
- Restocked restroom supplies and janitorial materials for daily building readiness.
- Followed safety guidelines for equipment use, chemical handling, and spill cleanup.
- Communicated with building staff and clients to support clean, orderly spaces.
Phone Interviewer
Wiese Research Associates Inc.
Lincoln, Nebraska
02.2013 - 01.2014
- Conducted phone interviews for Wiese Research Associates research surveys and studies.
- Screened participants using study criteria and client requirements.
- Followed scripted questionnaires to collect accurate respondent answers.
- Recorded responses in call tracking and survey database systems.
- Maintained confidentiality standards during sensitive interview conversations.
- Managed refusal handling and completed follow-up contact attempts.
- Coordinated with research staff on sample lists and interview updates.
- Resolved customer complaints promptly and professionally.
Server
Boston Market
Lincoln, Nebraska
08.2012 - 01.2013
- Greeted Boston Market guests and guided homestyle menu selections.
- Took dine-in orders and entered requests into POS system.
- Delivered rotisserie chicken meals and checked guest satisfaction.
- Refilled beverages and prepared table settings for next guests.
- Communicated special requests to kitchen and service teams.
- Maintained clean dining areas, counters, and service stations.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
Cashier
McDonald's
Lincoln, Nebraska
02.2008 - 04.2008
- Processed customer orders using McDonald's POS system at front counter and drive-thru.
- Handled cash, card, and mobile payments with accurate register balancing.
- Greeted guests and provided friendly service during busy meal periods.
- Confirmed order details to support accuracy and customer satisfaction.
- Maintained clean cashier station following McDonald's food safety standards.
- Communicated with kitchen crew to resolve order changes and delays.
- Assisted team members with restocking supplies and organizing front counter area.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Associate of Arts -
South East Community College
Lincoln, NE01-2017
High School Diploma -
Lincoln North Star High School
Lincoln, NE05-2010
Skills
- Survey Design
- Research Methodologies
- Data Collection
- Field Data Collection
- Data Analysis
- Microsoft Office
- Salesforce
- Technical Skills
- Attention to Detail
- Customer Service
- Phone etiquette
- Time management
- Teamwork & Communication
- Operational & Workplace Skills
- Computer & Mobile Device Operation
- Windows Systems
- GPS Navigation
- Typing
Personal Information
Driving License: Driver's License
Certification
- Driver's License
- Food handlers permit
Languages
English
Timeline
Surveyor
Bureau of Sociological Research
03.2020 - 06.2026
Window Cleaner
Fish Window Cleaning
03.2015 - 06.2015
Janitor
Service Master Cleaning
07.2013 - 12.2014
Phone Interviewer
Wiese Research Associates Inc.
02.2013 - 01.2014
Server
Boston Market
08.2012 - 01.2013
Cashier
McDonald's
02.2008 - 04.2008
Associate of Arts -
South East Community College
High School Diploma -
Lincoln North Star High School