Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Jay Parrack

Point Pleasant,WV

Summary

Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

16
16
years of professional experience

Work History

Property Manager

Self-employed
04.2021 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maximized rental income while minimizing expenses through effective planning and control.

Insurance Agency Owner

Tri-Point Insurance, Inc.
06.2015 - Current
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Insurance Agency Manager

Jon W. Parrack II, Inc.
06.2008 - Current
  • Served as point-of-contact for potential and existing for-profit and not-for-profit business insurance customers.
  • Generated leads and met with potential clients to explain insurance options and encourage purchases.
  • Researched and resolved areas of concern for potential and existing clients.
  • Participated in networking events and developed relationships with potential clients to increase sales.
  • Tracked competitors' insurance offerings and used for comparison during sales calls.
  • Completed sales documentation and collected signatures to finalize purchases.
  • Generated, posted and attached information to claim files.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Verified client information by analyzing existing evidence on file.
  • Posted payments to accounts and maintained records.
  • Collected premiums and issued accurate receipts.
  • Provided exceptional customer service to diverse clientele even in high-stress environments.
  • Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.
  • Analyzed local, regional, and national insurance landscape and made detailed recommendations to stakeholders regarding carrier appointment requests.
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
  • Monitored industry, technological and economic developments to stay current on potential risks.
  • Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewals and re-negotiation.
  • Assisted contract and legal professionals to address contract issues and developments.
  • Generated and consistently maintain around $275,000 in agency revenue annually.

Sales Associate

GNC Live Well
01.2011 - 05.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Stockboy

Foodland
08.2007 - 05.2008
    • Maintained safety procedures and practices.
    • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
    • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price, or inventory control numbers.
    • Recorded information, shortages, and discrepancies to keep records current and accurate.
    • Changed sales floor signs to show current pricing and support product promotions.
    • Blocked and faced products on displays and shelves in accordance with company policy.
    • Created balanced pallets to support efficient and safe sales floor replenishment.
    • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

Education

BBA - Finance

Marshall University
Huntington, WV
05.2012

Skills

  • Facebook
  • Financial Management
  • Codes and Regulations
  • Preventive Maintenance
  • Commercial Property
  • Critical Thinking
  • Microsoft PowerPoint
  • Microsoft Windows
  • Google Docs
  • Bid Proposals
  • Financial Statements
  • Time Management

Hobbies

  • Fishing & outdoors
  • Driving in my Jeep with family
  • Maintaining my properties & lawns (exceptional pride of ownership)
  • Collecting padlocks & antique safes


Timeline

Property Manager

Self-employed
04.2021 - Current

Insurance Agency Owner

Tri-Point Insurance, Inc.
06.2015 - Current

Sales Associate

GNC Live Well
01.2011 - 05.2011

Insurance Agency Manager

Jon W. Parrack II, Inc.
06.2008 - Current

Stockboy

Foodland
08.2007 - 05.2008

BBA - Finance

Marshall University

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Jay Parrack