Jay Patel
Richmond Hill,GA
Summary
Flexible hard worker ready to learn and contribute to team success. Known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Control Technician
Hyundai Mobis
Richmond Hill, GA
06.2024 - Current
- Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
- Participated in continuous improvement activities such as Kaizen events aimed at improving overall quality levels within the organization.
- Provided technical support to other departments as needed.
- Resolved customer complaints regarding product quality in a timely manner.
Quality Technician Level II
Essex Industries
St. Louis, MO
12.2022 - 06.2024
- Maintained records of all inspection activities, including reports and data collection sheets.
- Performed detailed inspections of products to ensure they met customer requirements and industry standards.
- Ensured that all materials meet required specifications before releasing them for use in production.
- Conducted root cause analysis on non-conforming parts, identified corrective actions, and reported findings to management.
- Participated in continuous improvement initiatives such as Lean Manufacturing practices.
- Monitored production processes to identify potential quality issues and recommend solutions.
Hotel Manager
Travelier Motel
Macon, MO
01.2013 - 01.2021
- Developed and implemented hotel policies and procedures.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
- Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Monitored customer feedback surveys and took appropriate action based on results.
Education
B.B.A. in Business Administration -
University of Missouri-Kansas City
Kansas City, MO08.2010
Skills
- Customer experiences
- Sales Strategies
- Training and mentoring
- Staff Supervision
- Brand Management
- Customer Service
- Operations Management
- Customer Service Management
- Revenue Generation
- Inventory Management
- Budgeting and cost control
- Strategic thinker
- Retail Inventory Management
- Supply Ordering
- Database Management
- Policies and Procedures
Certification
National Career Readiness Certificate
Awards
- Booking.com Guest Review Award 2016-2021
- TripAdvisor Certificate of Excellence- 2016-2017
- Hotels.com Loved By Guests - 2021
- Expedia Guest Rated Award - 2017
Timeline
Quality Control Technician
Hyundai Mobis
06.2024 - Current
Quality Technician Level II
Essex Industries
12.2022 - 06.2024
Hotel Manager
Travelier Motel
01.2013 - 01.2021
B.B.A. in Business Administration -
University of Missouri-Kansas City