Jay Paxton
Omaha,NE.
Summary
Organization driven sales professional with 21 years of experience in the telecommunications industry. Highly knowledgeable of the many different departments, strategic products and boundary partner functions within Cox Communications. Continuously growing, learning and sharing new sales approach and techniques. Sales, customer and retention focused. Comfortable and welcomes change. Proven track record of delivering positive results from escalated situations. -Areas of Expertise - Strategic Product Knowledgeable Sales Focused Calm Under Pressure Forward Thinking Networking Process Improvement Detail Orientated Revenue Driven Solution Selling Customer Relations Team Building Training Employees Proficient in Optix, ICOMS, GEMS, Avaya, Toms, Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
Overview
28
28
years of professional experience
Work History
Account Channel Specialist
Cox Communications
Omaha, NE
10.2021 - Current
- Assisted partners in selling, implementing and supporting company services.
- Listened to customer needs to identify and recommend best products and services.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Determined best methods to meet research objectives and produce useful data.
Fleet Coordinator
Werner Enterprises
Omaha, NE
10.2020 - 10.2021
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
- Observed strict safety measures and made sure all drivers were equipped with knowledge needed to work safely.
- Mentored drivers and encouraged employees to effectively manage time, resulting in optimal mileage performance.
- Communicated in positive manner at all times with staff, including upper management and drivers to promote building of lasting relationships.
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
Support Account Manager
First National Technology Solutions
Omaha, NE
01.2020 - 07.2020
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Inputted customer data into ServiceNow system, safeguarding financial and personal information to avoid breaches.
- Reviewed client's service performance every quarter and delivered constructive feedback to improve weaknesses.
Cox Inside Retention Representative
Cox Communications
Omaha, NE.
01.2013 - 01.2020
- Partners with Account Executive and Account Managers for higher-end and strategic product(s) sales solution(s).
- Developed and trained Cox retention SAVES program for Omaha’s inside and retention sales teams.
- Works effectively with boundary partners in several different markets for timely resolution on escalated situations.
- Knowledgeable of the competitive landscape within three different markets.
- Retain and grow customers monthly spend within three different markets.
- Consistently discuss day to day operations with boundary partners.
- Meet and exceed new revenue and renewal monthly quotas.
- Delivered over 110.08% average for 11 years in sales.
- Consult clients on the best telecommunication solutions for their business needs.
Cox Strategic Account Specialist
Cox Communications
Omaha, NE
01.2012 - 01.2013
- Built positive relationships with Cox Business’ largest clients.
- Collaborated with Account Managers to provide service solutions for their clients.
- Created and managed custom sales plans between Cox Business and large customers.
- 94.7% closed/won rate within new and renewal sales opportunities.
- Established effective strategic relationship management across business partners and suppliers to deliver improved results.
Retention Sales Representative
Cox Communications
Omaha, NE
01.2007 - 01.2012
- Meet and exceed new revenue and renewal monthly quotas.
- Surpassed new and renewal revenue quotas year-over-year.
- Consult customers to understand and provide a telecommunication solution for their business needs.
- Fostered relationships with clients to expand client base and enhance loyalty and retention.
- Contacted new and existing clients to discuss how specific products could meet needs.
Cox Business Services Billing Specialist
Cox Communications
Omaha, NE
01.2004 - 01.2007
- Provide leadership and serve as a resource for teammates.
- Assisted Cox Business clients with billing, collection, and contract concerns.
- Analyzed, revised, and developed new policies and procedures to ensure customer satisfaction.
- Facilitated training classes for client Service Representatives and Sales Teams on current procedures.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Billing Customer Service Team Leader
01.2001 - 01.2004
- Supervised an average of 12 Account Service Representatives.
- Assisted in screening and selecting new employees.
- Coached employees to exceed monthly goals.
Telephone Quality Assurance Representative
Cox Communications
Omaha, NE
01.2000 - 01.2001
- Assisted team members in setting and attaining career goals.
- Created and facilitated bill-merging class curriculum.
- Analyzed calls to evaluate quality and confirm alignment with company quality standards.
- Monitored completed work and provided feedback to improve team member performance.
Residential Customer Service, Sales and Technical Support Representative
Cox Communications
Omaha, NE
06.1996 - 01.2000
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Mentored other technologists and support professionals to provide professional development and skill enhancement.
- Assisted customers with various types of technical issues via telephone.
- Served as level-three support escalation point for internal and external clients.
Education
Leadership Program - Cox Business: Omaha, NE. 2016 Manager in a Box – Cox Business: Omaha, NE. 2016 Aslan Sales Training – Cox Business -
2019
Sales Prime Training
Cox Communications2012
Sarpy County Leadership Program -
2011
Some College (No Degree) - Information Technology
Metropolitan Community College
Omaha, NEBachelor of Science - Business Administration And Management
Bellevue University
Bellevue, NESkills
- Billing
- Competitive
- Customer satisfaction
- Customer Service
- Leadership
- Works
- Policies
- Sales
- Sales Training
- Strategic
- Telecommunication
- MS Office suite
- Fleet monitoring
Timeline
Account Channel Specialist
Cox Communications
10.2021 - Current
Fleet Coordinator
Werner Enterprises
10.2020 - 10.2021
Support Account Manager
First National Technology Solutions
01.2020 - 07.2020
Cox Inside Retention Representative
Cox Communications
01.2013 - 01.2020
Cox Strategic Account Specialist
Cox Communications
01.2012 - 01.2013
Retention Sales Representative
Cox Communications
01.2007 - 01.2012
Cox Business Services Billing Specialist
Cox Communications
01.2004 - 01.2007
Billing Customer Service Team Leader
01.2001 - 01.2004
Telephone Quality Assurance Representative
Cox Communications
01.2000 - 01.2001
Residential Customer Service, Sales and Technical Support Representative
Cox Communications
06.1996 - 01.2000
Leadership Program - Cox Business: Omaha, NE. 2016 Manager in a Box – Cox Business: Omaha, NE. 2016 Aslan Sales Training – Cox Business -
Sales Prime Training
Sarpy County Leadership Program -
Some College (No Degree) - Information Technology
Metropolitan Community College
Bachelor of Science - Business Administration And Management
Bellevue University
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