Jay Perez
Phoenix,AZ
Summary
Despite my background, I can sincerely say that given the chance that I am hired into your company, I will demonstrate what I am capable of to share your vision of your business goals. I will be a leader but also a follower towards what is needed to be established within the business: as well as, keeping an exciting and prosperous work environment.
Side note: If you call me and I do not answer, I would appreciate a voicemail or an email and I will gladly get back to you as soon as possible.
Overview
3
3
years of professional experience
Work History
Store Manager
Sally Beauty- Sally Beauty Holdings Inc.
07.2021 - 01.2024
- Mastered the company's sales template to then successfully implement it towards the employees
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Sales Associate
TJ Maxx- TJX Companies
09.2020 - 05.2022
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Sunnyslope High School
Phoenix, AZSkills
- POS Systems
- Store Merchandising
- Operations Management
- Shift Scheduling
- Supply Ordering
- Friendly and Positive
- Store Opening and Closing
- Customer Service
- Inventory Control
- Product Merchandising
- Team Development
- Multitasking and Organization
Languages
English
Spanish
Timeline
Store Manager
Sally Beauty- Sally Beauty Holdings Inc.
07.2021 - 01.2024
Sales Associate
TJ Maxx- TJX Companies
09.2020 - 05.2022
High School Diploma -
Sunnyslope High School
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