Jay Portnoy
Murrells Inlet,SC
Summary
Results-driven Operations Director with extensive experience at Quest Diagnostics, specializing in process improvement and team development. Successfully led strategic initiatives that significantly boosted profitability and cultivated a culture of continuous improvement. Proficient in vendor management and logistics, ensuring operational excellence and compliance, while establishing strong leadership frameworks.
Overview
2026
2026
years of professional experience
Work History
Logistics and Operations Consultant
Self-employeed
Murrells Inlet, SC
03.2019 - Current
- Developed and implemented process improvement plans to improve operational efficiency.
- Advised senior leadership on methods for improving overall organizational effectiveness.
- Drafted comprehensive documentation of existing operations processes as well as proposed solutions.
Operations Director, Senior Project Manager
Quest Diagnostics
Chantilly, VA
04.2002 - 03.2019
- Directed activities in multiple departments ensuring efficient workflow among more than 300 employees supervised by twelve managerial personnel.
- Managed changes to project scope, project schedule, and project costs using appropriate verification techniques.
- Created detailed reports on project status, issues, risks and opportunities.
- Established and maintained relationships with third parties and vendors.
- Collaborated with executive team members on major decisions regarding company-wide initiatives.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Fostered collaboration and development of new practices by business leaders.
- Established performance standards for staff members in order to drive productivity levels up.
- Developed and implemented strategic plans to achieve company objectives.
- Advised senior executives on approaches for resolving complex issues impacting operations.
- Implemented process improvement procedures that resulted in cost savings across the board.
- Created program to promote new managers from within, leading to cohesive leadership structure.
- Planned delivery routing, team workflows, and promotional initiatives.
Vice President, Logistics and Field Operations
American Medical Laboratories
Chantilly, Virginia
07.1998 - 04.2002
- Corporate responsibility for all field operations and logistics nationally.
- Supervised over 150 employees, including more than 20 management personnel, in 20 locations nationwide.
- Absorbed into the Quest Diagnostics merger in 2022.
Terminal Manager
Roadway Package System
Bay Shore, New York
- Managed daily operations at Long Island Terminal.
- Supervised operations, sales, and data entry employees.
- Coordinated routing and payment schedules for owner-operator route drivers.
Operations Manager
United Parcel Service, UPS
New York, New York
- Directed numerous divisions in NY City, overseeing personnel and synchronizing duties of Teamster drivers.
Partner, Operations Manager
Consumer Specialties Corp
Farmingdale, NH
- Owner-operator of a NY-based warehouse and delivery service.
- Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
- Managed daily operations of the business including budgeting, forecasting, financial analysis, staffing, and customer service.
Education
BBA - Management
Strayer University, Ohio State University
Manassas, VA And Columbus, OH04-2013
Skills
- Process improvement- Six Sigma Green Belt
- Vendor management
- Team building
- Organizational development
- Staff management
- Transportation management
- Logistics management
- Continuous improvement
- Project management
Timeline
Logistics and Operations Consultant
Self-employeed
03.2019 - Current
Operations Director, Senior Project Manager
Quest Diagnostics
04.2002 - 03.2019
Vice President, Logistics and Field Operations
American Medical Laboratories
07.1998 - 04.2002
Terminal Manager
Roadway Package System
Operations Manager
United Parcel Service, UPS
Partner, Operations Manager
Consumer Specialties Corp
BBA - Management
Strayer University, Ohio State University
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