Jay Reyes
Baldwin Place,NY
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
37
37
years of professional experience
1
1
Certification
Work History
General Sales Manager
Scarsdale Ford
Scarsdale , New York
02.2024 - Current
- Implemented effective incentive programs for sales reps to boost productivity levels.
- Created weekly and monthly reports on sales performance, goals, and objectives.
- Identified opportunities for process improvement initiatives within the department.
- Reviewed customer feedback surveys regularly and devised plans accordingly.
- Monitored customer satisfaction levels and took corrective action when needed.
- Coordinated with other departments to ensure timely delivery of products or services to customers.
- Identified areas needing improvement in order to maximize efficiency.
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Conducted regular training sessions for new sales personnel.
General Manager
White Plains Lincoln
White Plains , New York
11.2004 - 01.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize profitability among all departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Built and maintained loyal, long-term customer relationships.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
General Manager
Courtesy Lincoln Mercusry
Bronx, NY
05.1998 - 11.2005
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Tracked monthly sales to generate reports for business development planning.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
Sales Manager
Courtesy Oldsmobile
Bronx , New York
04.1988 - 04.1998
- Managed daily operations of sales department, including supervision of staff members.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
- Built sales forecasts and schedules to reflect desired productivity targets.
Education
Some College (No Degree) - Criminal Justice
John Jay College of Criminal Justice
New York, NYSkills
- Performance improvements
- Revenue growth management
- Training and coaching
- Dealership operations
- Leadership and team building
- insuring total Customer Satisfaction
Languages
Spanish
Professional
Certification
- NYPD Volunteer Auxiliary Police 1981-1984
- American Red Cross Volunteer Disaster Services. Supervisor Westchester, Greenwich CT since 2017-Present
References
References available upon request.
Timeline
General Sales Manager
Scarsdale Ford
02.2024 - Current
General Manager
White Plains Lincoln
11.2004 - 01.2024
General Manager
Courtesy Lincoln Mercusry
05.1998 - 11.2005
Sales Manager
Courtesy Oldsmobile
04.1988 - 04.1998
Some College (No Degree) - Criminal Justice
John Jay College of Criminal Justice
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