Jay Rogers
Minneapolis,MN
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
5
5
years of professional experience
Work History
PSE Clerk
Post Office USPS
08.2023 - 04.2024
- Customer Service, processing mail, sorting mail, lifting packages, cash handling, sales
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
Caregiver
PruittHealth
04.2022 - 08.2023
- Providing patient care in a home setting Alzheimer's and Dementia patients as well as paraplegic care
- Included, CPR, Cna written test taken
PSE Mail Processing Clerk
Post Office USPS
11.2020 - 09.2022
- Sales and customer service, distribution, filing, mapping, finance, order and tracking, stocking, delivery warehouse, mail processing clerk, multiple line transfer, scheduling, performance upkeep, time management
Night Auditor
Quality Inn and Suites
09.2022 - 05.2023
- Auditor and front desk clerk
- Putting up continental breakfast and assisting in guest services and closing out shifts of the day
Front Desk Supervisor
Courtyard by Marriott
11.2018 - 02.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Scheduled and assigned daily work and activities for team members.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Front Desk Agent and Night Auditor
Hotel Indigo
05.2019 - 10.2020
- Customer Service, Billing, Data entry, multi-line usage, inventory management, concierge, bookkeeping, Cash Management
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Bachelor's - Business Administration specializing in IT Management
American InterContinental University-Online
Atlanta, GA10.2024
Bachelors - Marketing
ITT Technical Institute
Greenfield, WI06.2019
Skills
- Package handling
- Multi-tasking Capabilities
- Workplace Safety
- Shipping and receiving
- Filing systems
- Data entry proficiency
- Cash handling experience
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Assessments
- Front desk agent (hotel), Proficient, 01/01/23
- Retail customer service, Proficient, 05/01/23
- General manager (hospitality), Completed, 09/01/22
- Management & leadership skills: Impact & influence, Proficient, 09/01/22
- Attention to detail, Proficient, 09/01/22
- Medical receptionist skills, Proficient, 02/01/23
- Work style: Professionalism, Proficient, 03/01/23
- Home health aide skills, Proficient, 06/01/23
- Customer focus & orientation, Proficient, 06/01/22
- Front desk agent (hotel), Proficient, 09/01/22
- Work style: Reliability, Proficient, 01/01/23
Awards
Gold Star Shop of Excellence, 03/01/22
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
PSE Clerk
Post Office USPS
08.2023 - 04.2024
Night Auditor
Quality Inn and Suites
09.2022 - 05.2023
Caregiver
PruittHealth
04.2022 - 08.2023
PSE Mail Processing Clerk
Post Office USPS
11.2020 - 09.2022
Front Desk Agent and Night Auditor
Hotel Indigo
05.2019 - 10.2020
Front Desk Supervisor
Courtyard by Marriott
11.2018 - 02.2022
Bachelors - Marketing
ITT Technical Institute
Bachelor's - Business Administration specializing in IT Management
American InterContinental University-Online