Jay Rohrbough
Prescott Valley,AZ
Overview
33
33
years of professional experience
Work History
Division Manager
Primerica
01.1995 - Current
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Communicated product quality and market comparisons by creating sales presentations.
Delivery Driver and Logistics
United Parcel Service, UPS
10.1994 - 09.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Multilingual Communications Operator
First Data Corp
01.1992 - 10.1993
- Collaborated with team members to develop improved call handling procedures, increasing overall efficiency.
- Delivered exceptional customer service by addressing caller inquiries with empathy and professionalism.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Gathered customer information and promptly input data into computer system.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
Timeline
Division Manager
Primerica
01.1995 - Current
Delivery Driver and Logistics
United Parcel Service, UPS
10.1994 - 09.2022
Multilingual Communications Operator
First Data Corp
01.1992 - 10.1993