JAY ROSS
Washington,D.C.
Summary
Versatile leader with extensive Experiences and skilled at planning, problem solving, implementing and overseeing key improvements to drive business growth and efficiency. Passion for cultivating an culture through feedback and development.
Overview
13
13
years of professional experience
Work History
Senior Manager
Apple
WASHINGTON, D.C.
09.2020 - Current
- Current emphasis on Support Experience
- Previously lead People Experience during peak hiring project and its completion with 85+ team members promoted/hired
- Developed strategic plans and objectives that improve process including Pulse Survey, Hiring and Inclusion and Diversity
- Ensured store team meets and exceeds standards through leader, people and culture development
- Black@Apple Lead driving engagement of dynamic talent of our Black community through recruitment and professional development
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements
Manager
Apple, Carnegie Library
Washington, District Of Columbia
01.2018 - 09.2020
- Fostered relationships with Support teams and Vendors
- Responsible for Flagship Operations, Preservations, and return to work during COVID-19
- Operations Manger established current backstage standards, and ISU guidelines
- Focused on improving process and surpassing standards
- Community leadership and proven ability to inspire, coach, train, and develop store team.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Manager
Apple, The Forum Shops
Las Vegas, NV
08.2012 - 01.2018
- NSO Manager Mentor supporting NSD and Remodel projects for AMR
- Manager overseeing Operations, Genius Bar, Product Zone, People Experiences including store Remodel
- Evaluated employees' strengths and assigned tasks based upon experience and training for team of 110
- Acting Senior Leader (2 locations in LV)
Specialist
Apple
Glendale, AZ
01.2010 - 08.2012
- Sales and technology Expert focused on mentoring and supporting team
- Built brand loyalty through face to face customer experiences
- In Store Guest Trainer supporting New hire immersions for 20 new team members
- Support Leader (Lead) for store size of 90 resolving customer issues and maintaining brand loyalty
Lead/Specialist
Best Buy
Paradise Valley, AZ
11.2009 - 12.2010
- Facilitated team development through floor engagement
- Ran daily Team Meetings and set daily goals for team of 25
- Provided timely schedule audits and adjustments to track and meet customer demand
Skills
- 9 years Apple Leadership Experience
- 2018 NSO Manager Mentor
- Black@Apple Lead 2020-Present
- Apple Leadership experience in multiple markets
Timeline
Senior Manager
Apple
09.2020 - Current
Manager
Apple, Carnegie Library
01.2018 - 09.2020
Manager
Apple, The Forum Shops
08.2012 - 01.2018
Specialist
Apple
01.2010 - 08.2012
Lead/Specialist
Best Buy
11.2009 - 12.2010
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