Jay Rus
Jersey City,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Special Effects Foreman
Independent Contractor
New York, NY
08.2021 - Current
- Maintained daily logs of labor and equipment used on-site.
- Monitored job progress and ensured completion within budget constraints.
- Coordinated with other departments to ensure project deadlines were met.
- Identified areas of improvement for increased efficiency and productivity.
- Created detailed reports on job progress and submitted them to management on time.
- Inspected tools, materials, and equipment to ensure quality standards were met.
- Assessed work area conditions for potential hazards or risks.
- Managed inventory levels of supplies necessary for job completion.
- Communicated regularly with subcontractors regarding project timelines.
- Monitored job site parts and equipment.
- Checked project details to verify job site materials and equipment.
- Viewed and checked job equipment to determine maintenance requirements.
Bartender
Martine's Riverhouse
New Hope, PA
04.2020 - 08.2021
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Developed good working relationships with fellow employees through effective communication.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Completed regular bar inventories and daily requisition sheets.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Made friendly conversation with customers to provide enjoyable bar experience.
Waiter/Bartender
Jake's Bar and Grill
Flemington, NJ
02.2018 - 03.2020
- Provided excellent customer service to ensure repeat customers.
- Greeted guests and answered questions about menu items.
- Took orders from patrons accurately and efficiently.
- Brought food and beverages to tables in a timely manner.
- Checked with customers to ensure that they were enjoying their meals.
- Followed all safety and sanitation regulations when handling food or drinks.
- Assisted with setting up the dining area before shift began.
- Informed customers of daily specials in an engaging manner.
- Suggested additional items to customers based on their preferences and needs.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Delivered accurate checks at the end of each meal period.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Associate of Science - Business Administration
Raritan Valley Community College
Branch, LA05-2020
Skills
- Effective Communication
- Teamwork and Collaboration
- Work Planning and Prioritization
- Customer Relations
- Technical knowledge
- Employee Training
- Daily Reporting
Affiliations
- Golf
- Cooking
- Travel
- Fishing
References
References available upon request.
Timeline
Special Effects Foreman
Independent Contractor
08.2021 - Current
Bartender
Martine's Riverhouse
04.2020 - 08.2021
Waiter/Bartender
Jake's Bar and Grill
02.2018 - 03.2020
Associate of Science - Business Administration
Raritan Valley Community College