Jay Schultz

• Actively manage 15 to 20 projects on a daily basis
• Manage the install of Hardware and VMs in multiple national data centers on behalf of internal corporate customers
• Work with multiple technical teams to manage the server build and install process
• Handle communications to Customer regarding server build progress and keep customer abreast of any issue or challenges along the way
• Utilized tools: JIRA, Cherwell, Clarity, MS Project, MS Excel and MS Word

• Strategically steered a details-centric team of 10 hardware technicians providing superior 24x7x365 Data Center support, including maximizing the use of labor resources to achieve goals by planning and prioritizing workflow and scheduling
• Capitalize on the opportunity to lead forward-thinking planning, coordination, and installation of medium to large systems, HP and Cisco hardware, SAN gear, and storage equipment for clients, including closely collaborating with Project Managers, Solutions Architects, Service Delivery Managers, and Tech Support personnel in consistently ensuring systems are properly installed per client-specific needs
• Build productive relationships among high-quality vendors for all equipment installation, repairs, and procurement activities
• Efficiently troubleshoot cabling of both Fiber and Ethernet
• Collaborate with key clients on system configurations and installations
• Develop essential documentation to maintain accurate records of infrastructure
• Directly interface with support vendors to ensure on-time, in-budget repairs for clients

• Collaborated with Project Management teams on complex installations and migrations
• Managed vendor relationships for key equipment installations and repairs and handled procurement of supplies
• Liaised among Facilities team on power and cooling requirements
• Continually ensured all physical installs, changes, moves and deletes were documented per standard Data Center policies
• Directed all installs, moves, changes, and decommissions for wide-ranging computer systems
• Successfully led client installs using Cisco UCS blade servers and SAN switches and EMC storage
• Created, updated, and / or maintained comprehensive documentation for equipment installations
• Developed strong vendor relationships for optimal equipment installation, repairs, and procurement

• Played a vital role in building mutually beneficial relationships among customers and team members to continually promote excellence in IT services within a competitive environment
• Delivered 24x7 critical problem escalation and notification to IT managers and business owners
• Exhibited interpersonal relations skills toward leading regularly occurring face-to-face client meetings with more frequent voice communications
• Directed quarterly and / or semi-annual service business reviews
• Led critical Disaster Recovery efforts
• Expertly hosted 'go-live' meetings with new customers
• Participated as a Change Management Review Board member
• Served as a key customer advocate to resolve challenging customer issues
• Promoted proactive root cause analysis and targeted plans of corrective actions
• Successfully supported two Data Center relocations to the Charlotte, NC metro area
• Developed and managed Service Level Agreements (SLAs) for all production applications

• Led targeted decision-making in the seamless relocation of a high-volume Data Center's operations from Delray Beach, FL and Torrance, CA to Charlotte, NC
• Recruited, trained, mentored, managed, and evaluated a brand new 24x7 Computer Operations team between August 1999 and January 2001, as well as supervising a highly qualified Tape Librarian
• Promoted excellence in 1st Level Support for all internet applications, as well as Level 1 Network Support for stores and warehouses
• Directed all incident logging, reporting, and escalations
• Collaborated with Application teams to efficiently optimize batch streams
• Served as Interim Manager for 24x7 Operations Team from August 1999 to January 2001
• Liaised among Product Services teams to automate alerts / messages and schedule batch jobs
• Recognized as Computer Operations Team Lead for Mainframe, AS400, and Windows Data Center

· Played a vital role in building mutually beneficial relationships among customers and team members to continually promote excellence in IT services within a competitive environment

· Delivered 24x7 critical problem escalation and notification to IT managers and business owners

· Exhibited interpersonal relations skills toward leading regularly occurring face-to-face client meetings with more frequent voice communications

· Directed quarterly and / or semi-annual service business reviews

· Led critical Disaster Recovery efforts

· Expertly hosted 'go-live' meetings with new customers

· Participated as a Change Management Review Board member

· Served as a key customer advocate to resolve challenging customer issues

· Promoted proactive root cause analysis and targeted plans of corrective actions

· Successfully supported two Data Center relocations to the Charlotte, NC metro area

· Developed and managed Service Level Agreements (SLAs) for all production applications

• Worked as Level 2 support for computer operations
• Maintain batch schedules and oversee problem escalation for Computer Operations
• Level 2 support for Computer Operations
• Managed critical batch window to ensure consistent availability times
• Create and maintain Operations procedures
• Schedule and supervise Operations staff
• Evaluate training needs of supervisors and operators
• Managed executive reporting for daily and weekly issues

• Played a vital role in building mutually beneficial relationships among customers and team members to continually promote excellence in IT services within a competitive environment
• Delivered 24x7 critical problem escalation and notification to IT managers and business owners
• Technical support for 800 stores and 15 warehouses
• Scheduled all Help Desk associates
• Served as a key customer advocate to resolve challenging customer issues
• Promoted proactive root cause analysis and targeted plans of corrective actions
• Provided management reports on daily, weekly and monthly basis