Jay Stengele
Portland,OR
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team-building and customer service skills. experience, stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Concierge
The Springs Living
Vancouver, WA
09.2024 - Current
- Handled complaints from residents in an efficient manner while working towards satisfactory resolutions.
- Maintained confidentiality of resident information and transactions.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Acknowledged and greeted guests and residents entering or leaving building, promoting pleasant environment.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
Assistant Manager
VCS Home And Commercial
Portland , Oregon
06.2022 - 09.2024
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Collaborated with management on developing strategic plans for achieving business goals.
- Established processes for monitoring customer satisfaction levels.
Guest Advocate
Target
Vancouver, Washington
11.2021 - 09.2024
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Monitored sales floor activity to identify potential theft or fraud issues.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Associate of Arts -
Clark College
Vancouver, WAHigh School Diploma -
Ridgefield High School
Ridgefield, WASkills
- Sales monitoring
- Money handling
- Employee scheduling
- Customer relations
- Team motivation
Accomplishments
- Part of the Thespian honor society
Timeline
Concierge
The Springs Living
09.2024 - Current
Assistant Manager
VCS Home And Commercial
06.2022 - 09.2024
Guest Advocate
Target
11.2021 - 09.2024
Associate of Arts -
Clark College
High School Diploma -
Ridgefield High School