Jay Stinson

• Developed and implemented sales strategies to increase revenue and grow the business.
• Analyzed market trends and customer feedback to refine product offerings and improve customer satisfaction.
• Established and maintained relationships with key clients, including retail, bars/restaurants, and cafes.

• Developed strategic partnerships with key clients to enhance market reach.
• Collaborated with cross-functional teams, including roasting and production teams, to streamline product offerings and improve client satisfaction.
• Established and maintained client relationships while providing comprehensive training and support to optimize team performance.

• Oversaw daily operations, ensuring efficient service and customer satisfaction.
• Developed staff training programs to enhance team performance and service quality.
• Implemented cost-control measures, reducing waste and improving profit margins.
• Managed inventory systems, optimizing stock levels and supplier relationships.
• Supported and served as interim General Manager during Covid shutdowns, and supported other food hall vendors with daily operations.

-Ensured the safety of guests and casts while operating multiple attractions including Soarin, The Haunted Mansion,
Walt Disney’s Enchanted Tiki Room, Swiss Family Treehouse, The Magic Carpets of Aladdin and Parade Audience Control

• Delivered 100% Guest Excellence by participating in “Win Walks” that turns losses into wins

• Quarterly Service Award Recipient: Fall 2016-Magic Kingdom: Adventureland/ Liberty Square Operations