Jay Swint
Benbrook,TX
Summary
Careful School Bus Driver attentive to road rules, school schedules and students' needs. Maintains daily schedules with good driving abilities and understanding of local traffic flows. Protects students by operating bus safely and controlling student behavior.
Senior-level Investigator with experience managing case analysis in law enforcement settings. Adept at partnering with colleagues and other agencies to gather investigative data.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
50
50
years of professional experience
Work History
School Bus Driver
Fort Worth Independent School District
2015.04 - Current
- Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
- Worked closely with school administration and transportation to maintain smooth operations.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Identified and reported mechanical problems and safety hazards.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
Senior Investigation Officer
Texas Office Of Inspector General
2007.12 - 2015.04
- Researched criminal cases and led investigations to determine appropriate course of proceedings.
- Collaborated with federal agencies on investigations.
- Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Organized evidence with detailed explanations of finding to file criminal charges through district attorney's offices.
- Testified in court as to my findings.
Supervisor
Texas Department Of Human Services
2005.04 - 2007.12
- Managed office of 54 employees.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Maintained compliance with company policies, objectives, and communication goals.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained database systems to track and analyze operational data.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Eligibility Specialist
Texas Department Of Human Services
1990.11 - 2005.04
- Assisted clients with accurate eligibility form, application and document completion.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Engaged wider departments in accurate, timely paperwork completion.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Interviewed applicants and explained scope of different available benefits.
- Trained staff on current eligibility requirements and policies.
Store Manager
T&C Hardware
1983.04 - 1990.11
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Interacted well with customers to build connections and nurture relationships.
- Rotated merchandise and displays to feature new products and promotions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Completed point of sale opening and closing procedures.
Assistant Store Manager
Buddies Handyman Center
1976.06 - 1983.04
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Rotated merchandise and displays to feature new products and promotions.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Reported issues to higher management with great detail.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assistant Manager
Taco Plaza
1975.09 - 1976.06
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize fast food business success.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Paper Route Carrier
Fort Worth Press
1974.12 - 1975.03
- Delivered weekend newspapers to subscriber's homes
- Ensured accurate distribution of newspapers by verifying addresses and cross-referencing with subscriber lists.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Collected monthly subscription monies.
Lawn Mower
Self-employed
1974.04 - 1974.09
- Mowed lawns of residential properties on weekly basis to maintain grass length.
Education
Math And Geography
University of North Texas
Denton, TXHigh School Diploma -
Southwest High School
Fort Worth, TX06.1978
Skills
- CDL holder
- Time Management
- Detailed report writing
- Data review
- Inventory Control
- Staff Management
- Documentation and paperwork
- Payroll Administration and Timekeeping
Timeline
School Bus Driver
Fort Worth Independent School District
2015.04 - Current
Senior Investigation Officer
Texas Office Of Inspector General
2007.12 - 2015.04
Supervisor
Texas Department Of Human Services
2005.04 - 2007.12
Eligibility Specialist
Texas Department Of Human Services
1990.11 - 2005.04
Store Manager
T&C Hardware
1983.04 - 1990.11
Assistant Store Manager
Buddies Handyman Center
1976.06 - 1983.04
Assistant Manager
Taco Plaza
1975.09 - 1976.06
Paper Route Carrier
Fort Worth Press
1974.12 - 1975.03
Lawn Mower
Self-employed
1974.04 - 1974.09
Math And Geography
University of North Texas
High School Diploma -
Southwest High School
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