Summary
Overview
Work History
Skills
Timeline
Generic

Jay Thomas

Orlando

Summary

Proven to enhance guest experiences at Universal Studio Orlando, I excel in multitasking and efficient service, significantly boosting satisfaction rates. My strong communication skills and reliability have consistently improved team dynamics and operational efficiency, making me a valuable asset in fast-paced environments.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

12
12
years of professional experience

Work History

Quick Service Food Server

Universal Studio Orlando
07.2023 - Current
  • Collaborated with team members to improve overall service speed during peak hours.
  • Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
  • Effectively managed time and resources during shift, ensuring maximum productivity and minimal waste.
  • Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
  • Promoted a positive work atmosphere through effective communication with fellow team members and management staff.
  • Supported kitchen staff in preparing food orders quickly while adhering to strict health and safety guidelines.
  • Streamlined order processing with accurate cash handling, ensuring quick transactions for customers.
  • Assisted in maintaining a clean and organized work environment for optimal food preparation and service.
  • Adhered to stringent food safety protocols, minimizing risk of contamination or spoilage.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Made change and returned correct cash and coin to patrons.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Processed orders on POS system and accepted cash and charge payments.
  • Brewed coffee and tea and changed out drink station syrups.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Maintained up-to-date knowledge of menu offerings, including seasonal items and nutritional information for informed recommendations to customers.

Event Guide

Universal Studio Orlando
05.2022 - 07.2023
  • Provided clear and concise directions for attendees navigating event spaces, resulting in a well-organized flow of foot traffic throughout venues.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.

Attractions Host

Walt Disney World Resort
05.2019 - 03.2022
  • Participated in ongoing training sessions to stay current on park policies, procedures, and safety guidelines.
  • Assisted in the smooth operation of attractions by performing routine maintenance checks and reporting issues promptly.
  • Managed crowd control effectively, maintaining order during peak times and ensuring guest satisfaction.
  • Increased repeat visitation rates by consistently delivering memorable experiences that exceeded guest expectations.
  • Demonstrated excellent communication skills while interacting with diverse groups of guests from various backgrounds.
  • Monitored queue lines effectively, managing wait times and distributing fast passes as needed.
  • Maintained cleanliness and organization throughout attraction areas, ensuring optimal appearance for guests.
  • Maintained thorough knowledge of each attraction''s features, allowing for accurate information sharing with curious guests.
  • Conducted pre-opening inspections to ensure all attractions were ready for daily operation, guaranteeing seamless guest experiences.
  • Enhanced guest experience by providing friendly and efficient service at various attractions.
  • Enforced company policies while maintaining cheerful, supportive approach to guests.
  • Monitored guests for compliance with safety and security protocols, raising any issue with security.

Attractions Host

Universal Studio Orlando
06.2018 - 07.2019
  • Participated in ongoing training sessions to stay current on park policies, procedures, and safety guidelines.
  • Managed crowd control effectively, maintaining order during peak times and ensuring guest satisfaction.
  • Increased repeat visitation rates by consistently delivering memorable experiences that exceeded guest expectations.
  • Demonstrated excellent communication skills while interacting with diverse groups of guests from various backgrounds.
  • Maintained thorough knowledge of each attraction''s features, allowing for accurate information sharing with curious guests.

Quick Service Food Server

Walt Disney World Resort
09.2016 - 05.2019
  • Collaborated with team members to improve overall service speed during peak hours.
  • Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
  • Effectively managed time and resources during shift, ensuring maximum productivity and minimal waste.
  • Resolved customer complaints promptly, maintaining a high level of professionalism and customer satisfaction.
  • Supported kitchen staff in preparing food orders quickly while adhering to strict health and safety guidelines.
  • Utilized strong interpersonal skills in handling diverse clientele from various age groups, cultural backgrounds, and dietary preferences.
  • Streamlined order processing with accurate cash handling, ensuring quick transactions for customers.
  • Assisted in maintaining a clean and organized work environment for optimal food preparation and service.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Processed orders on POS system and accepted cash and charge payments.
  • Enhanced customer satisfaction by providing efficient and friendly service at the counter.

Event Guide

Universal Studio Orlando
11.2017 - 06.2018
  • Ensured a safe environment for attendees by implementing proper safety protocols during events.
  • Provided exceptional customer service to event attendees, promptly addressing concerns or questions while maintaining a professional demeanor.
  • Demonstrated adaptability when faced with unforeseen challenges during events, quickly devising solutions to minimize disruptions and maintain a positive atmosphere.
  • Provided clear and concise directions for attendees navigating event spaces, resulting in a well-organized flow of foot traffic throughout venues.
  • Greeted customers with smile and provided friendly, knowledgeable service.

Attractions Host

SeaWorld Parks & Resorts
04.2016 - 05.2017
  • Participated in ongoing training sessions to stay current on park policies, procedures, and safety guidelines.
  • Assisted in the smooth operation of attractions by performing routine maintenance checks and reporting issues promptly.
  • Managed crowd control effectively, maintaining order during peak times and ensuring guest satisfaction.
  • Increased repeat visitation rates by consistently delivering memorable experiences that exceeded guest expectations.
  • Maintained cleanliness and organization throughout attraction areas, ensuring optimal appearance for guests.
  • Conducted pre-opening inspections to ensure all attractions were ready for daily operation, guaranteeing seamless guest experiences.

Steward

Walt Disney World Resort
05.2014 - 02.2016
  • Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
  • Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.

Attractions Host

LEGOLAND Florida
02.2013 - 11.2013
  • Implemented emergency procedures when necessary, ensuring the safety of both guests and staff members during critical incidents.
  • Increased repeat visitation rates by consistently delivering memorable experiences that exceeded guest expectations.
  • Contributed to a safe environment for guests by enforcing safety protocols and addressing potential hazards.
  • Maintained thorough knowledge of each attraction''s features, allowing for accurate information sharing with curious guests.

Skills

  • Excellent customer service
  • Strong multitasking
  • Efficient work pace
  • Reliability and punctuality
  • Customer service
  • Fast and efficient service worker

Timeline

Quick Service Food Server

Universal Studio Orlando
07.2023 - Current

Event Guide

Universal Studio Orlando
05.2022 - 07.2023

Attractions Host

Walt Disney World Resort
05.2019 - 03.2022

Attractions Host

Universal Studio Orlando
06.2018 - 07.2019

Event Guide

Universal Studio Orlando
11.2017 - 06.2018

Quick Service Food Server

Walt Disney World Resort
09.2016 - 05.2019

Attractions Host

SeaWorld Parks & Resorts
04.2016 - 05.2017

Steward

Walt Disney World Resort
05.2014 - 02.2016

Attractions Host

LEGOLAND Florida
02.2013 - 11.2013

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Jay Thomas