Summary
Overview
Work History
Education
Skills
Certification
Interests
Additional Information
Timeline
Generic

Jay Torres

El Paso

Summary

Experienced business leader with a proven track record in strategic planning, problem-solving, and team-building. Skilled at identifying and addressing customer and business needs through effective staff training and management. Recognized for motivating and inspiring teams while maintaining a diplomatic and respectful approach with individuals from diverse backgrounds.

Overview

18
18
years of professional experience
1
1
Certification

Work History

FFM1 Market Place Agent

Maximus
11.2024 - 01.2025
  • Conduct outreach and enrollment services through virtual (telephonic) interactions, educating clients on managed care options and public health programs.
  • Assist clients with the enrollment and disenrollment processes.
  • Handle special assignments or processing tasks as needed.
  • Maintain active certification required by federal government.
  • Keep abreast of changes and updates to the Market Place.
  • Achieve performance standards as outlined in the annual criteria and bonus template for this position.
  • Perform additional duties as assigned by management.

Independent Business Owner

Arise
11.2020 - 10.2024
  • Conferred with customers to understand needs and finalize purchase orders.
  • Trained, coached and mentored employees to facilitate safety and consistent quality of work.
  • Researched similar businesses to determine competitive advantages.
  • Met with service vendors or product suppliers to facilitate delivery.
  • Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
  • Analyzed internal processes and implemented procedural or policy changes to improve operations.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Outbound Sales Manager

Empire Today
01.2013 - 03.2020
  • Successfully managed agents to over $24 million in revenue and successfully achieved company's goals
  • Developed and implemented new sales training guide and defined the companies sales strategy for years to come
  • Reviewed constantly the agents feedback and then suggested ways to improve the processes and agent's sales which increased the installation conversion rate
  • Ensured that new agents will grow into successful, profitable, loyal base sales agents by implementing continuous training.

Outbound Sales Manager

Alorica
01.2007 - 01.2013
  • Increased the sales rate by 25% by improving the existing sales strategy
  • Planned, supervised, and coordinated daily sales activity of 14 to 18 outbound sales agents
  • Improved the revenue with the sales department to create a competitive environment
  • Directed the creation and implementation of different compensation packages to boost company revenue.

Education

Bachelor of Business Management -

The University of California Northridge
06.2006

Skills

  • Policy and Procedure Implementation
  • Goal Setting
  • Decision Making
  • Resource Allocation
  • Originality and Creativity
  • Process Improvements
  • Cost Reduction
  • Team Leadership
  • Finance and Accounting Oversight
  • Performance Evaluation and Monitoring

Certification

Public Speaking Negotiation Teamwork Emotional Intelligence Research & Strategy Outbound Marketing Email Marketing Sales & Marketing Project Management Time Management Verbal & Written Communication Leadership Sales Management Payroll & Benefits management Service Management Revenue Analysis

Requote Sales Operation and Procedures (2018 – Present) Top Sales Manager (2012 – 2013)

Interests

Achieving Financial Advisor status 

Additional Information

  • PERSONAL PROJECTS , Completing Series 6, 7, 63 License

Timeline

FFM1 Market Place Agent

Maximus
11.2024 - 01.2025

Independent Business Owner

Arise
11.2020 - 10.2024

Outbound Sales Manager

Empire Today
01.2013 - 03.2020

Outbound Sales Manager

Alorica
01.2007 - 01.2013

Bachelor of Business Management -

The University of California Northridge

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Jay Torres