Jay Wade
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
Salesman/Internet Manager
Tallapoosa Ford/Lake Martin Tractor And Outdoor
06.2018 - Current
- Lead sales for all vehicles and farm equipment
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Salesman
Tony Serra Ford
12.2017 - 06.2018
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Salesman
Vaden Toyota
06.2017 - 12.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Developed and implemented sales strategies to increase profits.
Floor Manager
Russell Lands Inc.
03.2014 - 04.2017
- Responsible for receiving, merchandising and sales.
- Managed store inventory and stock levels to maintain availability of products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
Retail Sales Specialist
Lowe's Home Centers, Inc
06.1999 - 02.2014
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Informed customers of current store promotions to encourage additional sales purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Issued receipts and processed refunds, credits, or exchanges.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Did onsite consults and job measurements for custom cabinet designs.
- Designed custom kitchen, bathroom and laundry room cabinets.
Lead Carpenter
ARCO Construction
06.1993 - 04.1999
- Kept team members safe and job sites free of hazards by maintaining good organizational skills.
- Followed established job site safety regulations and maintained safe and clean work area.
- Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Monitored tool and equipment condition and arranged repairs.
- Led garages, residential homes, and addition projects to completion.
- Completed precise joining and high-quality finish work by properly anchoring and bracing structures.
- Demonstrated close attention to detail to verify quality and accuracy of work.
- Collaborated with other construction workers to coordinate projects and streamline process.
Education
High School Diploma -
Morgan County High School
Madison, GANo Degree -
Georgia College And State University
Milledgeville, GASkills
- Customer Service and Assistance
- Client Retention
- Internet Sales
- Customer Accounts Management
- Customer Inquiries
- Quotes and Sales
- Settings Knowledge
- Cycle Counts and Audits
- Building Customized Solutions
- Originality and Creativity
Timeline
Salesman/Internet Manager
Tallapoosa Ford/Lake Martin Tractor And Outdoor
06.2018 - Current
Salesman
Tony Serra Ford
12.2017 - 06.2018
Salesman
Vaden Toyota
06.2017 - 12.2017
Floor Manager
Russell Lands Inc.
03.2014 - 04.2017
Retail Sales Specialist
Lowe's Home Centers, Inc
06.1999 - 02.2014
Lead Carpenter
ARCO Construction
06.1993 - 04.1999
High School Diploma -
Morgan County High School
No Degree -
Georgia College And State University
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