Jay Wheeler
Raytown,MO
Summary
Dynamic professional with a proven track record in compassionate caregiving and effective problem-solving, honed at The Whole Person and other notable roles. Expert in client rapport and care plan management, I excel in high-pressure environments, ensuring client wellness and satisfaction. Achievements include streamlining processes to enhance team performance and client service delivery.
Overview
16
16
years of professional experience
Work History
Personal Care Assistant
The Whole Person
09.2014 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Remained alert to problems or health issues of clients and competently responded.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Customer Service Representative
America Life and Annuity
08.2017 - 07.2020
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
Manager
Epps BBQ
06.2008 - 05.2014
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Medical Assistant - Medical Assistant
Concorde Career College
Kansas City, MO06.2017
Skills
- Grooming assistance
- Emotional Support
- Personal Hygiene Assistance
- Housekeeping tasks
- Compassionate Caregiving
- Compassionate Care
- Client Transportation
- Patient Management
- Transportation Assistance
- Client rapport
- Stress Management
- Observational skills
- Adaptable under pressure
- Personal errands assistance
- Cooking and meal preparation
- Time Management
- Problem-Solving
- Multitasking and Organization
- Mobility Assistance
- Documentation
- Client documentation
- Basic Housekeeping
- Heavy Lifting
- HIPAA Compliance
- Care Plan Management
Timeline
Customer Service Representative
America Life and Annuity
08.2017 - 07.2020
Personal Care Assistant
The Whole Person
09.2014 - Current
Manager
Epps BBQ
06.2008 - 05.2014
Medical Assistant - Medical Assistant
Concorde Career College