Jay Whitley
Grand Rapids
Summary
Goal-driven and skilled individual offering 5 years of experience in the aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Ramp Agent/Ramp Technician
United/Swissport
12.2018 - 08.2023
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10 daily flights.
Events Manager
AT&T
07.2009 - 09.2017
- Managed administrative logistics of events planning, event booking, and event promotions.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Selected and ordered refreshments, decor and event materials.
- Liaised with clients to determine exact event requirements.
- Generated ideas to enhance and expand current event offerings.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Coordinated with sales and marketing teams to publicize and promote events.
- Traveled for AT&T throughout the United States to coordinate events.
Sales Agent/Customer Service Representative
AT&T
05.2008 - 06.2009
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Delivered superior customer service to retain existing customers and attract future customers.
- Increased revenue with strategic upselling of products and services to existing customers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving their issues.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
Personal Trainer/Fitness Staff Member
Michigan Athletic Club
06.1995 - 12.2007
- Sold memberships and personal training sessions to new customers.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Demonstrated proper form and technique to prevent injury.
- Serviced complex equipment quickly to minimize wait times for specific machines.
- Motivated participants through one-on-one instruction and positive feedback.
- Encouraged participants to stay motivated and reach fitness goals.
- Implemented new and creative exercise routines to keep participants motivated.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
- Created comprehensive fitness programs tailored to needs and goals of each individual.
- Educated participants on proper nutrition and healthy lifestyle habits.
- Counseled participants on nutrition to help reach fitness goals.
- Collaborated with other fitness professionals to develop and implement new programs.
Education
No Degree - Occupational Therapy
Western Michigan University
Kalamazoo, MIT.E.S.O.L Certification - T.E.S.O.L Certification
Kuyper College
Grand Rapids, MI05.2014
License For Ministry - Ministry
Temperance Bible College
Grand Rapids, MI05.1998
Skills
- Pushback and Towing
- Security Processes
- Item Transport
- Inquiry Response
- Quality Control
- Towing Aircraft
- Water Services
- Loading and Unloading
- Aircraft Servicing
- Lavatory Service
- Aircraft Tug Operation
- Radio Etiquette
- Vehicle Operations
- Pushback Spotting
- New Agent Training
- Cargo Handling
- Ground Support
- Customer Service
- Dependable and Responsible
- Workload Management
- Crew Operation Improvement
- Ramp Security
- Wing Protection
- Corporate Policies
- Sheet Banding
- Baggage Oversight
- Problem Resolution
Accomplishments
- Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
- Identified a significant equipment malfunction before it resulted in a major flight delay or in-flight issue and suggested a resolution that mitigated any risks.
Certification
- Certified in all aircraft safety procedures & core principles. "Safety is everyone's responsibility"
Timeline
Ramp Agent/Ramp Technician
United/Swissport
12.2018 - 08.2023
Events Manager
AT&T
07.2009 - 09.2017
Sales Agent/Customer Service Representative
AT&T
05.2008 - 06.2009
Personal Trainer/Fitness Staff Member
Michigan Athletic Club
06.1995 - 12.2007
No Degree - Occupational Therapy
Western Michigan University
T.E.S.O.L Certification - T.E.S.O.L Certification
Kuyper College
License For Ministry - Ministry
Temperance Bible College
- Certified in all aircraft safety procedures & core principles. "Safety is everyone's responsibility"
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