Jay Wiley
Duluth,GA
Summary
Accomplished and results-oriented professional with a strong background in customer service, sales, and a diverse range of roles. Seeking a position where my proven track record in enhancing customer satisfaction and exceeding performance metrics can contribute to an organization's success.
Overview
9
9
years of professional experience
Work History
Customer Service and Sales Agent
Arise Virtual Solutions
02.2020 - 01.2023
- Sold over 600 premium cable-phone-internet bundle packages, consistently exceeding sales targets
- Maintained CSAT score above 85% monthly, ensuring high levels of customer satisfaction
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
Front Desk Receptionist
Hilton Garden Inn
12.2021 - 10.2022
- Worked with team of 7 to improve guest satisfaction, resulting in 30% increase in less than two months
- Ensured positive guest experience through efficient check-in/check-out processes and excellent customer service.
Front Desk Receptionist / Night Auditor
Courtyard by Marriott
12.2021 - 07.2022
- Trained 4 new front desk agents and facilitated their successful onboarding
- Efficiently checked in and out over 80 guests daily, ensuring smooth hotel operations
- Contributed to maintaining accurate billing and accounting procedures during night audit shifts.
Server and Bartender
TPC Sugarloaf Country Club
02.2019 - 03.2020
- Serviced average of 60 members daily, building strong relationships with members
- Served food and beverages promptly with focused attention to customer needs which resulted in 15% increase in overall dining experience, enhancing member satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Machine Operator
Ricoh Electronics
08.2017 - 04.2019
- Operated multiple machines simultaneously to meet production requirements which effectively produced over 25 rolls of 2,200 lbs of paper daily, contributing to manufacturing productivity
- Chosen to be lead visual example in company's 2019 training video for new employees.
Front Desk Receptionist
Springhill Suites by Marriott
03.2016 - 01.2017
- Earned 5-star customer rating monthly, resulting in being awarded Employee of the Month twice
- Successfully managed 100+ phone calls daily and ensured excellent customer service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Personal Assistant
Eardrummers
06.2015 - 10.2017
- Developed innovative marketing and PR strategies which helped artists achieve millions of views on YouTube with each video, accumulating over 2 billion views in total by summer 2017.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Preschool Assistant Teacher
Harlem Children Zone
07.2014 - 04.2015
- Delivered creative and interactive educational activities to an average of 30 students aged 3-5 years old.
- Improved children's speech clarity by 50% by end of school year, receiving early childhood development and CPR certifications.
Education
High School Diploma -
Phoenix High School
Lawrenceville, GA05.2014
Skills
- Exceptional interpersonal skills
- CRM , Salesforce , Zendesk
- 70 wpm
- Reliable and resourceful
- Marketing and data analytics
- Microsoft office programs
- Complex problem solver
- Event coordination and scheduling
- Early childhood development and CPR certification
- Accounts Payable and Accounts Receivable
- Food Safety and Quality
- Transportation and Logistics Coordination
Timeline
Front Desk Receptionist
Hilton Garden Inn
12.2021 - 10.2022
Front Desk Receptionist / Night Auditor
Courtyard by Marriott
12.2021 - 07.2022
Customer Service and Sales Agent
Arise Virtual Solutions
02.2020 - 01.2023
Server and Bartender
TPC Sugarloaf Country Club
02.2019 - 03.2020
Machine Operator
Ricoh Electronics
08.2017 - 04.2019
Front Desk Receptionist
Springhill Suites by Marriott
03.2016 - 01.2017
Personal Assistant
Eardrummers
06.2015 - 10.2017
Preschool Assistant Teacher
Harlem Children Zone
07.2014 - 04.2015
High School Diploma -
Phoenix High School
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