Jay Willcutt
Summary
Hardworking and reliable individual focused on going above and beyond to support team members and customers. Trained in all areas and offering top-notch communication and leadership abilities. Motivated to continue to learn and grow as a professional.
Overview
6
6
years of professional experience
Work History
Roofing Sales Representative
Advocate Construction
04.2023 - 10.2023
- Built strong customer relationships with new and existing customers by providing excellent customer support.
- Followed up on customer leads, developed clientele lists, and performed cold calls.
- Provided customers with clear understanding of charges, billing and price changes.
- Addressed customer complaints and questions to increase satisfaction.
- Worked with insurance companies to get them to cover roofs.
- Consulted with clients after sales or contract signings to provide ongoing support.
- Generated leads by canvassing assigned neighborhoods.
American Cornhole League Internship
Clear Creek Cornhole
04.2023 - 08.2023
- Collaborated with ACL directors to run cornhole tournaments in the Kansas City area.
- Engaged facility's staff in event planning process to effectively coordinate every detail.
- Planned both small and large events with unique budget and schedule.
- Organized sponsors to fund events and raise money.
- Assigned staff members to specific duties and tasks according to experience levels and skills.
- Procured materials, supplies, and equipment for events and programs.
- Organized and Directed tournaments for cancer and people in need. Raised thousands for families through jersey sales, entry fees, and raffle items.
- Handled money and determined payouts for winners.
Tire and Lube Technician
Parkway Service Center
01.2022 - 12.2022
- Repaired and maintained vehicles by following repair orders efficiently and accurately.
- Communicated with service team such as service advisors and parts counter persons to expedite maintenance.
- Recognized for consistent reliability and punctuality, meeting needs of department with skilled service.
- Identified mechanical problems with vehicles using diagnostic equipment.
- Inspected vehicle fluids, including brake fluid and engine oil before replacing low lubricants to manufacturer's recommended levels.
- Cleaned and tidied shop, organizing tools to keep everyone focused and on task.
- Raised vehicles using hydraulic lifts and examined tires for issues.
- Mounted and dismounted vehicles to repair and replace tires, wheels, tubes and rims.
- Used power and hand-held tools safely when performing services.
Intercollegiate Athletics
University Of Saint Mary's Soccer
08.2017 - 05.2022
- Two-Time Captain.
- NAIA Honorable Mention.
- Played and started in all matches.
- Four-Time NAIA Champion of Character.
- Led team to first playoff birth in fifteen years.
Server/Bartender
Johnny's Tavern
07.2020 - 11.2021
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Took orders, made drinks and provided refills for guests.
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty.
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.
- Transported food products, cleaned tables and counters, and stocked dining room supplies.
- Answered phones to take orders for customer pick up or delivery.
- Handled multiple tables simultaneously with high service quality.
- Completed opening and closing checklists according to set standards.
- Handled customer payments, reported tip amounts and balanced cash drawers.
- Protected customers by checking IDs, calling rides, and cutting off service to highly intoxicated guests.
- Crafted beverages from well, top-shelf and specialties according to menu recipes or customer requests.
Crew Leader
Remco Demolition
05.2017 - 07.2020
- Coordinated with project management team to verify presence of necessary materials and equipment for crew personnel.
- Communicated with equipment operators to align equipment and start operation.
- Organized removal of debris from job sites post-demolition.
- Accounted for varying construction materials and environmental conditions to make optimal demolition decisions.
- Monitored job progress and corrected quality problems to consistently meet deadlines.
- Enforced strict crew rules and OSHA safety standards for maximum protections during dangerous demolition work.
- Worked with foreman to decide on best methods to accomplish tasks on-schedule.
Education
Bachelor of Science - Sport Management
University of Saint Mary
Leavenworth, KS12.2023
Skills
- Communication
- Professionalism
- Customer service
- Problem-solving
- Creative thinking
- Coordination
- Organization
- Marketing
- Sales
- Strong Leader
Timeline
Roofing Sales Representative
Advocate Construction
04.2023 - 10.2023
American Cornhole League Internship
Clear Creek Cornhole
04.2023 - 08.2023
Tire and Lube Technician
Parkway Service Center
01.2022 - 12.2022
Server/Bartender
Johnny's Tavern
07.2020 - 11.2021
Intercollegiate Athletics
University Of Saint Mary's Soccer
08.2017 - 05.2022
Crew Leader
Remco Demolition
05.2017 - 07.2020
Bachelor of Science - Sport Management
University of Saint Mary
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