Jay Williams

Assisted with customer requests and answered questions to improve satisfaction.Worked with cross-functional teams to achieve goals.Displayed strong telephone etiquette, effectively handling difficult calls.Understood and followed oral and written directions.Maintained updated knowledge through continuing education and advanced training.Answered calls per shift to assist with customer questions and concerns.Recognized by management for providing exceptional customer service. Approached customers and engaged in conversation through use of effective interpersonal and people skills. Completed day-to-day duties accurately and efficiently. Exceeded customer satisfaction by finding creative solutions to problems. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Delivered products to customer locations on time.Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.Reinforced rules to promote superior employee performance.Resolved customer inquiries and complaints requiring management-level escalation.Provided excellent customer service to ensure customers had an enjoyable experience while shopping in the store.Reported employee behavioral issues, losses and customer complaints to upper-level management.Performed cash handling duties such as deposits, withdrawals, transfers.Completed thorough opening, closing and shift change functions to maintain operational standards each day. Supervised staff, provided guidance and training, and addressed employee issues or concerns. Managed daily operations by delegating tasks to employees and monitoring their performance.Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Taught staff upselling techniques to meet revenue targets.Remained calm and professional in stressful circumstances and effectively diffused tense situations. Responsible for opening and closing the store according to established guidelines. Managed daily cash intake by counting out registers and tabulating profits. Helped employees accomplish tasks during peak periods. Evaluated individual and team business performance and identified opportunities for improvement.Coordinated shift workers for inventory receiving, auditing and restocking.Communicated effectively with other managers regarding staffing needs throughout the day and week.Held regular one-on-one meetings with employees to review performance and priorities and provide feedbacCoached employees on interactions with customers to drive exceptional servicEnsured compliance with safety regulations, company policies, and applicable laws.Assigned work and monitored performance of project personnel.Positioned skilled staff in key areas throughout shift to optimize department productivity.

• Monitored building and property entrances and exits to detect intrusions and protect assets.
• Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
• Responded to alarms, emergencies, and disturbances.
• Addressed problems quickly and reported clear information while working under minimal supervision.
• Maintained high levels of alertness throughout shifts.
• Escorted individuals requiring personal protection to provide safe transport to specified locations.
• Provided friendly and professional assistance to employees, visitors and customers.
• Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
• Investigated suspicious activity and reported findings to management.
• Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
• Enforced safety regulations and monitored access control points.
• Warned violators of rule infractions and escorted unauthorized persons off premises.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Identified suspicious activity to determine appropriate response.
• Patrolled crowds during events to preserve order and promote security.
• Answered questions from the public regarding facility rules and regulations.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.