Jay Williams
Spring,Texas
Summary
Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.
Overview
9
9
years of professional experience
Work History
Waitstaff
Craft Grill
02.2016 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Liaised between servers and upper management to address issues and manage challenges.
- Monitored server performance and provided feedback to enhance server delivery.
- Coordinated with catering staff to deliver food services for special events and functions.
Sales Associate
Tyler's The Woodlands
02.2015 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Personally shop and guide customers through stores for the ultimate customer service and guest experience.
- Over-night inventory checks with company executives.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Specialized in performance running shoe knowledge and sales.
Education
Bachelor of Science - Mechanical Engineering
Lone Star College System
Houston, Texas05.2027
No Degree - Environmental Biology
Lone Star College System
Spring, TX05.2027
High School Diploma -
Klein Oak High School
Spring, Texas06.2013
Skills
- Attention to detail
- Organizational skills
- Continuous learning
- Reservation management
- Effective communication
- Vendor relations
- Sales techniques
- Conflict resolution
- Event coordination
- Time management
- Leadership
- Professional demeanor
Timeline
Waitstaff
Craft Grill
02.2016 - Current
Sales Associate
Tyler's The Woodlands
02.2015 - 12.2016
Bachelor of Science - Mechanical Engineering
Lone Star College System
No Degree - Environmental Biology
Lone Star College System
High School Diploma -
Klein Oak High School
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