Jay Willis
Pompano Beach,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Field Representative
Mueller Reports
02.2021 - 06.2023
- Traveled up to 250 miles per day to visit customer locations.
- Connected with customers to assess satisfaction and resolve service issues.
- Completed paperwork in full, on time and with high accuracy.
- Submitted reports to senior management to aid in business decision-making and planning.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Analyzed information gathered by investigations to report findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Collected and tracked evidence in support of legal processes.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Owner
Happy Tails Pet Care
01.2016 - 01.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained new employees on proper protocols and customer service standards.
- Prevented and led handling of animal escape and onsite responsibilities during high-stress situations.
- Observed and documented current behaviors for applicable animals.
- Monitored overall health of animals through daily observation and hands-on training.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
Senior Advisor
American Resource Management Group/Resort Release
05.2015 - 11.2019
- Developed thorough understanding of each client's needs and financial situation by asking questions and conducting research.
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
- Recruited, trained and mentored junior financial and support staff to generate ideas, share knowledge and grow firm.
- Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries, and providing quotes.
- Facilitated presentation and recommendation of services by optimizing client relationships.
- Built and maintained relationships with clients to provide ongoing support.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
- Addressed potential cancellations and offered catered solutions to retain accounts.
Sales Associate
BrandsMart USA
06.2013 - 05.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
GED -
Western High School
Davie05.2012
Skills
- Growth Planning
- Customer Relations
- Process Development and Implementation
- Sales Knowledge
- Market Knowledge
- Sales expertise
- Product knowledge
- Effective negotiation
- Self-motivation
- Team collaboration
- Conflict resolution
- Customer relationship management
Timeline
Field Representative
Mueller Reports
02.2021 - 06.2023
Owner
Happy Tails Pet Care
01.2016 - 01.2021
Senior Advisor
American Resource Management Group/Resort Release
05.2015 - 11.2019
Sales Associate
BrandsMart USA
06.2013 - 05.2015
GED -
Western High School
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