JAY W. PROSSER
NEW YORK,NY
Summary
Seasoned client-focused professional with successive experience focused on inventory and supply chain management in the wine distribution industry, specifically in operations and client services.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Vintus
08.2023 - Current
- Managed a team of customer service representatives and order processors to fulfill orders for national distribution partners.
- Took ownership of escalated issues within the order fulfillment process to provide customized and dedicated attention to solve the issue.
- Created projects to increase coordination between the customer service team and in-market sales managers to streamline communication.
- Managed allocation data sets to ensure inventory was reserved for confirmed sales to on and off premise chain accounts.
Customer Service Representative
Vintus
09.2019 - 08.2023
- Processed incoming orders for National distribution partners.
- Managed on-hand vs. on-order inventory to balance distributor client requests with necessary chains placements
- Coordinated with in-market sales teams to ensure progam needs at the local level were fulfilled
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Importing & Reporting Coordinator
T. Elenteny Imports
01.2018 - 07.2019
- Manage and resolve inventory levels, valuation and discrepancies for all vendor warehouses.
- Respond in a timely manner to requests for data and reporting information from vendors, clients, and internal stakeholders, ensuring data accuracy and accessibility.
- Point-person for accounting inquiries related to discrepancies on invoices, short payments or missing delivery documents.
- Manage, review and update initiatives of inventory management policies and procedures.
Senior Account Manager
T. Elenteny Imports
03.2016 - 01.2018
- Directed and solved issues related to inventory and distribution from warehouses.
- First point of contact for all clients.
- Facilitated cross departmental initiatives to identify and solve systemic problems relating to product availability and regulatory ability to distribute and sell products.
- Coordinated and directed junior account managers to efficiently manage daily workload to ensure adequate coverage of client needs.
- Evaluated junior staff and delivered performance reviews and data to senior management.
Order Board Account Manager
T. Elenteny Imports
04.2015 - 03.2016
- Received additional responsibilities as Order Board Account Manager in addition to Warehouse Billing Specialist from April 2014 – April 2015.
- Interfaced with clients to invoice their customers and fulfill direct to trade daily orders, operating under strict industry timelines and compliance regulations.
- Served as primary point of contact for clients’ needs and questions on a daily basis.
- Executed basic inventory management and reconciliations.
Warehouse Billing Specialist
T. Elenteny Imports
02.2014 - 04.2015
- Compiled and organized billing information from multiple vendors.
- Managed bill backs to clients of varying size and market scope.
- Identified and reconciled discrepancies and statements as necessary.
Education
Master of Arts - French Studies
New York University
New York, NY08-2013
Bachelor of Arts - French Language & Culture
Valdosta State University
Valdosta, GA12-2011
Bachelor of Arts - History
Valdosta State University
Valdosta, GA12-2011
Skills
- Personalized Customer service
- Personalized problem solving
- Inventory management and allocation
- Allocation and Program Optimization
- Oracle
- NetSuite
- Microsoft Dynamics 365
- Microsoft Office Suite
- Google Suite
- Basic HTML
Languages
French
Professional Working
English
Native or Bilingual
Timeline
Customer Service Manager
Vintus
08.2023 - Current
Customer Service Representative
Vintus
09.2019 - 08.2023
Importing & Reporting Coordinator
T. Elenteny Imports
01.2018 - 07.2019
Senior Account Manager
T. Elenteny Imports
03.2016 - 01.2018
Order Board Account Manager
T. Elenteny Imports
04.2015 - 03.2016
Warehouse Billing Specialist
T. Elenteny Imports
02.2014 - 04.2015
Master of Arts - French Studies
New York University
Bachelor of Arts - French Language & Culture
Valdosta State University
Bachelor of Arts - History
Valdosta State University
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