James Nguyen
Fort Worth,TX
Summary
My objective is to obtain a challenging opportunity in a stable and cutting edge enviroment that will allow me to use my skills, education, and previous work experience in developing a career in the buisness professional world that will be long term and rewarding.
Overview
14
14
years of professional experience
Work History
Sales and Operations Manager
MADSV LLC
05.2022 - Current
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
- Played an integral role in launching new products successfully into the market through targeted sales efforts and promotional activities.
- Focused on maximizing deal profitability through diligent negotiation tactics that secured favorable terms for our organization.
Aviation Mechanic
Collins Aerospace
09.2022 - 02.2023
- Managed inventory control for essential parts and supplies, minimizing delays due to lack of availability during critical repairs.
- Collaborated with other maintenance departments to address shared issues or concerns, fostering a cohesive team environment within the facility.
- Collaborated with other technicians to identify potential problems before they escalated, preserving the integrity of each aircraft.
- Utilized advanced diagnostic tools and equipment for accurate assessments of aircraft systems, expediting repair times and reducing potential errors.
- Enhanced aircraft safety by performing routine maintenance and inspections on various aircraft systems.
- Contributed to successful FAA audits by maintaining up-to-date knowledge of industry standards and regulatory requirements throughout daily operations.
- Supported continuous improvement efforts within the maintenance department through regular process evaluations and recommendations for enhanced efficiency measures.
- Demonstrated expertise in hydraulic systems, repairing or replacing components as needed to maintain optimal performance levels.
- Improved overall efficiency of the maintenance team by training and mentoring new mechanics in proper procedures and best practices.
- Assisted engineers with modifications and upgrades to aircraft systems, contributing to improved functionality and performance.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
Aviation Mechanic
Collins Aerospace
09.2021 - 03.2022
- Supported continuous improvement efforts within the maintenance department through regular process evaluations and recommendations for enhanced efficiency measures.
- Demonstrated expertise in hydraulic systems, repairing or replacing components as needed to maintain optimal performance levels.
- Improved overall efficiency of the maintenance team by training and mentoring new mechanics in proper procedures and best practices.
- Recorded maintenance actions in aircraft logbooks.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Maintained all aircraft in accordance with organizational maintenance requirements.
Project Manager
Avery Constructions LLC
05.2016 - 08.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Real Estate Assistant
Real Estate Werks
09.2011 - 05.2016
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Coordinated appointments to show marketed properties.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
- Provided top-notch customer service to clients during property viewings while highlighting key features of homes or commercial spaces.
- Optimized client interactions with thorough research on prospective properties, market trends, and neighborhood demographics.
- Expedited contract negotiations by acting as a liaison between agents, clients, attorneys, and other parties involved in the transaction.
Sales Consultant
Gillman Honda
01.2014 - 04.2015
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Education
Associate of Arts - Graphic Design
ATI Career Training Center
Hurst, TX05-2022
No Degree - Information Technology
Computer Learning Center
Hurst, TX08-1999
Basics
North Tarrant Community Center
Hurst, TX08-1998
High School Diploma -
Fossil Ridge High School
Fort Worth, TX08-1997
Skills
- MS Office ( Excel, Word, Outlook)
- Adobe Photoshop, Illistrator
- Microsoft windows xp
- POS systems
- Proven ability In communicating effectively with Team Members and Clients
- I am capable of using basic hand tools, wire crimping, torque wrench, power drills, wire strippers
- Caliper, Multi meter safety cabling
- Dye grinders safety wire cutters, rivet guns, grinders, elec power saws and tools
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Aviation Mechanic
Collins Aerospace
09.2022 - 02.2023
Sales and Operations Manager
MADSV LLC
05.2022 - Current
Aviation Mechanic
Collins Aerospace
09.2021 - 03.2022
Project Manager
Avery Constructions LLC
05.2016 - 08.2021
Sales Consultant
Gillman Honda
01.2014 - 04.2015
Real Estate Assistant
Real Estate Werks
09.2011 - 05.2016
Associate of Arts - Graphic Design
ATI Career Training Center
No Degree - Information Technology
Computer Learning Center
Basics
North Tarrant Community Center
High School Diploma -
Fossil Ridge High School
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