James Nguyen
Fort Worth,TX
Summary
My objective is to obtain a challenging opportunity in a stable and cutting edge enviroment that will allow me to use my skills, education, and previous work experience in developing a career in the buisness professional world that will be long term and rewarding.
Overview
14
14
years of professional experience
Work History
Sales and Operations Manager
MADSV LLC
Fort Worth, TX
05.2022 - Current
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
- Played an integral role in launching new products successfully into the market through targeted sales efforts and promotional activities.
- Focused on maximizing deal profitability through diligent negotiation tactics that secured favorable terms for our organization.
Aviation Mechanic
Collins Aerospace
Haltom City, TX
09.2022 - 02.2023
- Managed inventory control for essential parts and supplies, minimizing delays due to lack of availability during critical repairs.
- Collaborated with other maintenance departments to address shared issues or concerns, fostering a cohesive team environment within the facility.
- Collaborated with other technicians to identify potential problems before they escalated, preserving the integrity of each aircraft.
- Utilized advanced diagnostic tools and equipment for accurate assessments of aircraft systems, expediting repair times and reducing potential errors.
- Enhanced aircraft safety by performing routine maintenance and inspections on various aircraft systems.
- Contributed to successful FAA audits by maintaining up-to-date knowledge of industry standards and regulatory requirements throughout daily operations.
- Supported continuous improvement efforts within the maintenance department through regular process evaluations and recommendations for enhanced efficiency measures.
- Demonstrated expertise in hydraulic systems, repairing or replacing components as needed to maintain optimal performance levels.
- Improved overall efficiency of the maintenance team by training and mentoring new mechanics in proper procedures and best practices.
- Assisted engineers with modifications and upgrades to aircraft systems, contributing to improved functionality and performance.
- Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Completed preventive and reparative maintenance on aircraft electronics and computer systems.
Aviation Mechanic
Collins Aerospace
Haltom City, TX
09.2021 - 03.2022
- Supported continuous improvement efforts within the maintenance department through regular process evaluations and recommendations for enhanced efficiency measures.
- Demonstrated expertise in hydraulic systems, repairing or replacing components as needed to maintain optimal performance levels.
- Improved overall efficiency of the maintenance team by training and mentoring new mechanics in proper procedures and best practices.
- Recorded maintenance actions in aircraft logbooks.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Maintained all aircraft in accordance with organizational maintenance requirements.
Project Manager
Avery Constructions LLC
Fort Worth, TX
05.2016 - 08.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
Real Estate Assistant
Real Estate Werks
Fort Worth, TX
09.2011 - 05.2016
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Coordinated appointments to show marketed properties.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
- Provided top-notch customer service to clients during property viewings while highlighting key features of homes or commercial spaces.
- Optimized client interactions with thorough research on prospective properties, market trends, and neighborhood demographics.
- Expedited contract negotiations by acting as a liaison between agents, clients, attorneys, and other parties involved in the transaction.
Sales Consultant
Gillman Honda
Houston, TX
01.2014 - 04.2015
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Stayed knowledgeable on latest [Product or Service] innovations and technological advancements through continuous training.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Education
Associate of Arts - Graphic Design
ATI Career Training Center
Hurst, TX05-2022
No Degree - Information Technology
Computer Learning Center
Hurst, TX08-1999
Basics
North Tarrant Community Center
Hurst, TX08-1998
High School Diploma -
Fossil Ridge High School
Fort Worth, TX08-1997
Skills
- MS Office ( Excel, Word, Outlook)
- Adobe Photoshop, Illistrator
- Microsoft windows xp
- POS systems
- Proven ability In communicating effectively with Team Members and Clients
- I am capable of using basic hand tools, wire crimping, torque wrench, power drills, wire strippers
- Caliper, Multi meter safety cabling
- Dye grinders safety wire cutters, rivet guns, grinders, elec power saws and tools
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Aviation Mechanic
Collins Aerospace
09.2022 - 02.2023
Sales and Operations Manager
MADSV LLC
05.2022 - Current
Aviation Mechanic
Collins Aerospace
09.2021 - 03.2022
Project Manager
Avery Constructions LLC
05.2016 - 08.2021
Sales Consultant
Gillman Honda
01.2014 - 04.2015
Real Estate Assistant
Real Estate Werks
09.2011 - 05.2016
Associate of Arts - Graphic Design
ATI Career Training Center
No Degree - Information Technology
Computer Learning Center
Basics
North Tarrant Community Center
High School Diploma -
Fossil Ridge High School