Summary
Overview
Work History
Education
Skills
Timeline
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Jay Zilch

Hopkinsville,Kentucky

Summary

An enthusiastic individual experienced in stocking shelves for various organizations, offering an engaging and pleasant personality and a background in building customer relationships.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Online Fulfillment Assistant

Lowe's
06.2023 - Current
  • Improved customer satisfaction by efficiently processing and fulfilling online orders.
  • Enhanced order accuracy by diligently reviewing and validating customer information.
  • Expedited order fulfillment with systematic inventory management and product retrieval.
  • Reduced shipping delays, coordinating with warehouse staff to ensure timely order dispatch.
  • Resolved customer inquiries promptly, providing detailed information about products and services.

Specialist

Green Bison Lawn Care
02.2019 - 06.2023
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Developed strong client relationships through consistent communication and attentive service.

Shift Manager

VIP Cinemas
11.2021 - 01.2023
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
08.2022

Skills

  • Deadline Adherence
  • Conflict resolution
  • Order Picking
  • Willing to Learn
  • Cross-Functional Teamwork
  • Adaptability
  • Critical thinking
  • Time management
  • Attention to detail
  • Task prioritization

Timeline

Online Fulfillment Assistant

Lowe's
06.2023 - Current

Shift Manager

VIP Cinemas
11.2021 - 01.2023

Specialist

Green Bison Lawn Care
02.2019 - 06.2023

High School Diploma -

Penn Foster Career School

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Jay Zilch