Jay Zimmerman

Fast paced environment, provides in person and over phone customer satisfaction.

• Maintains organized and professional environment.
• Proficient at handling money/cc transactions well and accurately.
• Ability to mix drinks and make cocktails.
• Obtained cash bank and stocked service bar to prepare for operation.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Served food and beverages promptly with focused attention to customer needs.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Increased sales significantly by upselling higher-end products to customers.
• Ability to take on high volume tables with 5-10+ customers with ease.
• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Customer service and Booking Appointments.
• Knowledge of homes.
• Identifying issues within home structure, Knowledge of potential repairs needed.
• Ability to create and type final reports within timely matter.
• Conducted inspections using standard forms consistent with knowledge of industry standards and requirements for various categories of conventional and government-backed financing.
• Tested electrical outlets for proper function, documenting signs of unsound wiring and verifying installation of GFCI outlets where required by law or regulation.

• Full website management.
• Inventory management.
• Creating/ handling invoices and business expenses on weekly and/or monthly basis.
• Complete store and employee over watch.
• Answering calls/properly fulfilling customer orders
• Maintaining professional etiquette.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained relationships with customers and suppliers through account development.
• Developed detailed plans based on broad guidance and direction.
• Managed over 20-50 customer calls per day
• Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations
• Drove truck in urban and rural areas to expertly make high volume of deliveries
• Kept detailed records of deliveries and money received from customers
• Managed customer inquiries and complaints in polite and professional manner
• Delivered packages to customer doorsteps and business offices