Jacqueline Flood
Student
Albany,NY
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law
Summary
As a Clerical Associate and Receptionist, I was the first representative of the company; hence, I greeted customers who enter the establishment with positivity and professionalism. I created an important link between the doctors and their clients that they served. As an employee my duties consisted of answering a multi-switchboard, taking messages, distributing mail, typing reports, filed, faxed documents, and scheduled appointments for the patients. I entered important demographic and insurance data into the computer, and I verified, billed various insurances and self-paid accounts, generating revenue for the hospital and I presented treatment contracts and financing options while working in the patient accounts department. I also possessed strong written and verbal communication skills
Overall, I was a professional, motivated, and organized employee who was very skilled clerical and receptionist employee.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clerical Associate
Harlem Hospital Center
12.1990 - 03.2009
- Streamlined office processes by implementing efficient filing systems and document management.
- Enhanced team productivity through expert organization of department calendars, meetings, and events.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to support projects and meet company objectives.
- Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
- Expedited invoice processing by accurately entering financial data into proprietary systems.
- Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Collaborated with various departments to complete assigned tasks.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited documents to keep company materials free of grammar errors.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Education
No Degree - Business Administration
06.2027
High School Diploma -
08.1982
Skills
- Contract Review
- Invoice Management
- Proofreading
- Report Preparation
- Scheduling Appointments
- Meeting Coordination
- Filing Systems
- Microsoft Office
- File Organization
- Customer Service
- Medicaid Experience
- Insurance Eligibility Verifications
- Employee Training
- Clerical Support
- Customer Inquiries
- Scheduling Meetings
- Customer Satisfaction
- Patient Interviews
- Payment Processing
- Supply Restocking
- Technical Support
- Prioritizing Work
Certification
I am certified by the City of New York as a Clerical Associate Level 3 employee.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clerical Associate - Harlem Hospital Center
12.1990 - 03.2009
Strayer University - No Degree, Business Administration
James Monroe High School - High School Diploma,