Jaya Lacroix
Cumberland,RI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Bath And Body Works
05.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Assisted in recruiting, hiring and training of team members.
Supervisor
Bath And Body Works
07.2021 - 05.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained compliance with company policies, objectives, and communication goals.
Key Holder
Bath And Body Works
08.2020 - 07.2021
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Sales Associate
Bath And Body Works
02.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Seasonal Sales Associate
Bath And Body Works
11.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
CSR
Dominos's Pizza
11.2018 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Made the food for the customer to enjoy. Took orders over the phone.
Education
High School Diploma -
Woonsocket High School
Woonsocket, RI06.2019
Skills
- Store Organization
- Stock Management
- Business Development
- Customer Relations
- Operations Oversight
- Staff Management
- POS Systems Operations
- Time Management
- Staff Supervision
- Store Opening and Closing
- POS Systems
- Problem-Solving
- Sales Strategies
- Work Planning and Prioritization
- Customer Experience
- Workforce Management
- Customer Service
- Hiring and Training
- Mentoring and Coaching
- Goals and Performance
- Flexible Schedule
- Display Setup
- Team Building and Leadership
Timeline
Assistant Store Manager
Bath And Body Works
05.2023 - Current
Supervisor
Bath And Body Works
07.2021 - 05.2023
Key Holder
Bath And Body Works
08.2020 - 07.2021
Sales Associate
Bath And Body Works
02.2020 - 08.2020
Seasonal Sales Associate
Bath And Body Works
11.2019 - 02.2020
CSR
Dominos's Pizza
11.2018 - 11.2019
High School Diploma -
Woonsocket High School
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