Jaya Mishra
Houston,TX
Summary
Diligent Customer Support Executive with experience managing phone, online and consultative communications with customers. Proactively identified business development, business retention opportunities and built strong relationships with current and prospective customers. Consistently exceeded customer support and service expectations by resolving issues quickly.
Overview
13
13
years of professional experience
Work History
Customer Support Executive
Airlift Marine Service Pvt Ltd
07.2023 - Current
- Achieved company growth by implementing strategic sales & marketing plans and world class customer support.
- Increased revenue through effective negotiation of contracts with clients and suppliers.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
Full Time Parent
Self Employed
04.2014 - 06.2023
- Took time away from professional career to start family & be a full-time parent
- Primary instructor of daughter who is in second grade now
- Developed home art work and did make some initial sales in secondary market.
Executive
Airlift Marine Service Pvt Ltd
02.2012 - 03.2014
- Services: Ocean, Sea and Land freight, ISF Filing, Customs Clearance and Cargo Insurance, customer relationship management.
- Explore new markets, get in touch with customers and work on the deal end to end
- Customer portfolio includes customers from international markets, particularly from the US and Canada.
- Preparation of Management information packs (MI) to understand customers’ profitability and behaviours to support business decisions.
- Responsibilities also include working with various functional people to make sure customer’s queries are resolved.
- Area of responsibility includes to manage Accounts receivable (AR) and explore new methods to minimise balances.
- Explore various area and enrich relationship with customers to get new business
Customer Care Executive
Fire Luxur Developers Pvt Ltd
04.2011 - 02.2012
- Key Responsibilities
- Creating sales pipeline by providing customers with all the information of the various township projects and finally convincing them to come for site visit.
- Handling the inquiries on call and chat.
- Taking the customers for a walkthrough in the model villa at the project site.
Education
PGDM (International Business) -
Apeejay School of Management, Dwarka
01.2011
Skills
- Customer Inquiry Management (CIM)
- CRM Familiarity
- Attention to Detail
- Direct Sales
- Customer Service
- Complaint Resolution
- Team Collaboration
- Active Listening
- Positive Attitude
- Customer Retention
- Written Communication
- Telephone Etiquette
- Complaint Handling
Languages
English
Full Professional
Hindi
Full Professional
internship
IndiaCube.com, Intern, 05/01/10, 06/01/10
personal information
Gender: Female
Timeline
Customer Support Executive
Airlift Marine Service Pvt Ltd
07.2023 - Current
Full Time Parent
Self Employed
04.2014 - 06.2023
Executive
Airlift Marine Service Pvt Ltd
02.2012 - 03.2014
Customer Care Executive
Fire Luxur Developers Pvt Ltd
04.2011 - 02.2012
PGDM (International Business) -
Apeejay School of Management, Dwarka