JAYA TANDUKAR

A CUSTOMER SERVICE ASSOCIATE III provides exceptional service to customers by addressing inquiries, troubleshooting issues, and resolving concerns. The Associate III also contributes to process improvement initiatives, maintains high standards for customer satisfaction, and may be involved in training and mentoring new team members.

* Handle complex or escalated customer service inquiries via phone, email, or in-person

* Follow up with customers to ensure resolution and satisfaction

* Provide accurate information on products, services, policies and processes

* Act as role model and provide ongoing guidance and support to team members

* Comfortable working closely with management to recommend changes or updates to service policies, workflows, and scripts

* Perform full service banking transactions in compliance with legal requirements and bank policies and procedures

* Provide accurate, friendly customer service in a timely fashion

* Perform teller functions including balancing cash and other daily transactions

* Achieve sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products,services and sales campaigns

* Maintain currency and coin under prescribed limits

* Provide assistance to assistant branch manager in managing all functions within the branch through effective communication and implementation of new/revised policies, procedures, and products/services

* Effectively lead, coached and mentored new hire staff to maximize their skills and potential, resulting in recognition

* Adhere to bank security policies and maintains confidentiality of bank records and client information

* Other job duties as required

* Prepared deli items

* Unloaded deli products and transfer stock to storage areas

* Sliced, cut, weighed, and priced stock in a considerable manner

* Provided good atmosphere for customers

* Prepared sandwiches and other food items

* Trained all new dispatchers

* Cashiered over $500 daily in cash and credit card charges