Jaya West
Winterset
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
4
4
years of professional experience
Work History
Server/ Bartender
Wellmanspubandrooftop
09.2024 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to optimize workflow during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate food delivery to customers.
- Trained new servers on menu offerings, service protocols, and customer engagement techniques.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Assistant Manager
Lakeview Country Club
04.2022 - 08.2025
- Led team in optimizing operational workflows, enhancing efficiency and productivity.
- Developed training materials and conducted sessions for new staff onboarding.
- Analyzed performance metrics to identify areas for improvement and implement strategies.
- Coordinated cross-departmental communication to streamline project execution and resolve issues.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Sales Associate
Scheels
09.2021 - 05.2025
- Provided exceptional customer service, fostering positive relationships with clients and enhancing overall shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise.
- Trained new team members on product knowledge and sales techniques to improve team performance.
- Executed visual merchandising strategies to maximize product visibility and drive customer engagement.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Ken Schall Golf Proformance Studio
05.2024 - 11.2024
- Assisted customers with inquiries and resolved issues in a timely manner.
- Maintained detailed records of customer interactions and transactions for accurate follow-up.
- Learned product features and benefits to effectively address customer questions.
- Adapted quickly to new tools and software for efficient service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Billing Specialist
Agriland FS
08.2022 - 05.2024
- Processed and reconciled customer invoices, ensuring accuracy and compliance with company policies.
- Collaborated with cross-functional teams to resolve billing discrepancies and enhance customer satisfaction.
- Developed and maintained comprehensive billing reports using advanced Excel functions for data analysis.
- Streamlined billing procedures, reducing processing time and improving overall workflow efficiency.
Education
No Degree - Business Administration
Grand View University
Des Moines, IA06-2026
Bachelor of Arts - Enterprise Leadership
University of Iowa
Iowa City, IA06-2026
Skills
- Exceptional customer service
- Strong work ethic
- Sales expertise
- Relationship management
- Problem-solving skills
- Time management
- Teamwork and collaboration
- Active listening
- Critical thinking
Timeline
Server/ Bartender
Wellmanspubandrooftop
09.2024 - Current
Customer Service Representative
Ken Schall Golf Proformance Studio
05.2024 - 11.2024
Billing Specialist
Agriland FS
08.2022 - 05.2024
Assistant Manager
Lakeview Country Club
04.2022 - 08.2025
Sales Associate
Scheels
09.2021 - 05.2025
No Degree - Business Administration
Grand View University
Bachelor of Arts - Enterprise Leadership
University of Iowa
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