Timeline
Work History
Overview
Skills
Work Preference
Work Availability
Education
Summary
Generic

Jayah Cook

Loss Prevention
Oakland,CA

Timeline

Associate Degree In Nursing - Nursing Science

Adelphi University
2025 - Current

Hospital Service Technician

Stericycle
10.2024 - 12.2024

Loss Prevention Officer

TJX Companies
03.2024 - 06.2025

Front Desk Receptionist

EBALDC
10.2023 - 12.2024

High School Diploma -

Marietta High School
2019 - 2023

Work History

Hospital Service Technician

Stericycle
10.2024 - 12.2024
  • Proactively identified potential issues within the facility''s operations through regular assessments of workflows, suggesting improvements where needed for increased efficiency.
  • Reduced equipment downtime by promptly performing preventative maintenance checks and repairs.
  • Contributed to the positive reputation of the hospital by consistently exhibiting professionalism and excellent customer service skills when interacting with patients, families, and staff members.
  • Assisted healthcare professionals in providing optimal patient care by maintaining fully stocked medication carts and supply rooms.
  • Enhanced overall patient experience by consistently treating all individuals with respect, empathy, and a positive attitude during their hospital stay.
  • Improved equipment availability through effective coordination with nursing teams for timely pick-up and return of used items.
  • Mitigated disruption during emergency situations by swiftly responding to requests for supplies or assistance from clinical staff members.
  • Promoted patient safety through thorough inspections of all equipment before distribution to ensure proper functioning.
  • Demonstrated strong organizational skills in managing multiple tasks simultaneously while maintaining attention to detail and prioritizing workload appropriately.
  • Assisted in reducing operating costs through careful monitoring of consumable inventory levels, ensuring appropriate stock replenishment without overordering.
  • Streamlined inventory management with accurate tracking and documentation of medical supplies usage.
  • Evaluated medical equipment and recommended upgrades when necessary.
  • Collaborated with medical staff to confirm availability of medical equipment for patient care.
  • Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
  • Provided support to medical staff in resolving medical equipment problems.
  • Monitored inventory levels to keep all medical equipment properly stocked.
  • Expedited room turnover times via diligent cleaning, sanitation, and setup procedures following patient discharges or transfers.
  • Ensured a clean and safe environment for patients, staff, and visitors by strictly adhering to infection control protocols.
  • Enhanced patient care by efficiently managing and delivering medical supplies and equipment to various hospital units.

Front Desk Receptionist

EBALDC
10.2023 - 12.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Enhanced security by monitoring visitor access and issuing badges according to company protocols.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Compiled information from files and research to satisfy information requests.

Loss Prevention Officer

TJX Companies
03.2024 - 06.2025
  • Completed incident reports and activity logs for accurate, current records.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.
  • Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
  • Conducted daily store walk-throughs to identify potential security risks.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Investigated and documented thefts and suspicious activity to improve issue prevention.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
  • Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Skills

  • Theft prevention
  • CCTV monitoring
  • Incident reporting
  • Investigations
  • Asset protection
  • First aid training
  • Property patrol
  • Surveillance techniques
  • Detail-oriented
  • Access control
  • Crisis situations
  • Trespassing prevention
  • Safety promotion
  • Personnel surveillance
  • Critical thinking
  • Conflict resolution
  • CCTV systems
  • Risk management
  • Data analysis
  • Teamwork
  • Crisis management
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Professional ethics
  • Team building
  • Safety protocols
  • Task prioritization
  • Incident documentation
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Goal setting
  • Risk assessment
  • Professionalism
  • Interpersonal communication
  • Strategic planning
  • Time management abilities
  • Continuous improvement

Work Preference

Work Type

Full TimePart Time

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education

High School Diploma -

Marietta High School
Marietta, GA
2019 - 2023

Associate Degree In Nursing - Nursing Science

Adelphi University
Garden City, NY
2025 - Current

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Offering strong observational skills and disciplined approach, eager to learn and develop in structured environment. Delivers proactive mindset and ability to quickly adapt to new security protocols. Ready to use and develop problem-solving and communication skills in [Desired Position] role. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

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