Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Jayakumar Aruldass

Provo,USA

Summary

Food and Beverage Manager with strong background in overseeing operations of various dining establishments. Proficient in optimizing food and beverage cost, enhancing customer satisfaction, and implementing innovative marketing strategies aimed at increasing sales. Strong leadership skills with demonstrated ability to manage, train and motivate teams for peak performance. Notable success in improving operational efficiency while delivering superior quality services. Skilled in maintaining high standards of food quality, safety, and customer service.

Overview

6
6
years of professional experience

Work History

Food & Beverage Manager

Zermatt Resort
Midway, Utah
03.2023 - Current
  • Developed and implemented event menus, improving customer satisfaction and repeat business.
  • Managed bi-weekly sales of $100,000, with monthly sales ranging from $100,000 to $300,000
  • Ordered and tracked inventories for bakery, Starbucks, bar, and restaurant, ensuring efficient stock management.
  • Oversaw daily operations of the food and beverage department, managing a team of 20-50 employees.
  • Reduced staff turnover by over 50% through improved training and creating a positive work environment.
  • Coordinated events for groups ranging from 100 to 500 people, collaborating with catering managers to meet client needs and budgets.
  • Managed payroll, scheduling, and employee training, while maintaining budget control and cost efficiency.
  • Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.

Restaurant Manager

The Habit Grill Restaurant
Provo, Utah
03.2022 - 03.2023
  • Led a team of staff, resolving customer complaints to maintain high satisfaction and brand loyalty.
  • Coordinated staff schedules to ensure optimal coverage and service efficiency.
  • Assisted in the development of strategies for improving sales and customer satisfaction, contributing to a 15% increase in monthly revenue.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Managed cash handling, including opening and closing registers, making deposits, and reconciling daily reports.
  • Facilitated recruitment, training, and evaluation of new staff, ensuring high team performance and retention.

Restaurant Manager

Wendy’s
American Fork, Utah
08.2021 - 03.2022
  • Led a team of 6-10 employees per shift, ensuring high-quality food service and cleanliness standards.
  • Improved drive-thru service time by 30 seconds, enhancing customer experience and efficiency.
  • Reduced staff turnover by 50% by implementing effective team-building and training programs
  • Managed daily inventory, calculated sales, and ensured product quality.
  • Handled escalated customer issues, maintaining high satisfaction and loyalty.
  • Inspected dining and serving areas for cleanliness and proper setup.

Hostel Manager & Warden

Rising Star Outreach of India
Chennai, India
02.2019 - 03.2020
  • Managed day-to-day operations for a hostel serving 400+ children, ensuring smooth and efficient functioning.
  • Led a team of 12 staff, coaching and training them on responsibilities and conflict resolution.
  • Prepared monthly purchase orders, managing inventory for food and supplies for 300+ residents.
  • Communicated with 30+ teachers daily to coordinate academic and extracurricular needs.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Fostered a safe and supportive environment by resolving conflicts and building trust with children and staff.

Education

Bachelor of Arts - Hospitality and Tourism Management

Brigham Young University Hawaii
La'ie, HI
04-2018

Associate of Science - Business Management

LDS Business College
Salt Lake City, UT
06-2016

Skills

  • Fluent in Tamil and English
  • Operations Management
  • P&L, Financial Management
  • Budgeting
  • Coaching/Developing of team
  • Scheduling
  • Sales Growth
  • Conflict Resolution
  • Customer Service / Hospitality
  • Multiple Outlet Management
  • Cost Management
  • Inventory Management
  • Labor management
  • Recruitment
  • Training and onboarding
  • Employee performance evaluations

Volunteer Experience

The Church of Jesus Christ of Latter-day Saints, Missionary, Delhi, India, 2011-06, 2013-07, Coordinated and executed community service projects, partnering with local organizations to meet community needs. Taught classes on life skills, personal improvement, and religious topics, positively impacting community members. Developed and maintained strong relationships with local leaders, organizations, and community members. Led a special safety assessment team to ensure the safety of the community and volunteers.

Timeline

Food & Beverage Manager

Zermatt Resort
03.2023 - Current

Restaurant Manager

The Habit Grill Restaurant
03.2022 - 03.2023

Restaurant Manager

Wendy’s
08.2021 - 03.2022

Hostel Manager & Warden

Rising Star Outreach of India
02.2019 - 03.2020

Bachelor of Arts - Hospitality and Tourism Management

Brigham Young University Hawaii

Associate of Science - Business Management

LDS Business College

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Jayakumar Aruldass