Summary
Overview
Work History
Education
Skills
Timeline
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Jayalakshmi Suryaprakash

Menomonee Falls,Wisconsin

Summary

Perceptive Senior Business Analyst with 12+ years driving successful business processes for Fintech companies. Dedicated to maximizing impact of key performance metrics to enhance and expand business operations. Known for leveraging both macro and micro-scale analyses to generate holistic images of ongoing business operations for immediate actionability. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

17
17
years of professional experience

Work History

Senior Business Analyst

Bread Financial
05.2022 - 08.2023
  • Accountable to Scope, Requirement and Design document creation.
  • Mapped requirement, maintained, updated and tracked user stories in JIRA.
  • Facilitated Scrum Ceremonies.
  • Responsible for gathering project requirements, solution design, planning and implementation for Single Sign on Solution (SSO).
  • Used Excel pivot table for data processing and updated dashboard.
  • Maintain all project Artifacts, Project Dashboard in Confluence.
  • Process flow diagram – Giffy Diagram.
  • Worked on change request report and creation.
  • Facilitated JAD sessions, Pre-Refinement and Refinement sessions.
  • Responsible for Traceability Matrix and GAP Analysis to identify areas of improvement.
  • Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
  • Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
  • Analyzed sales, profitability and market conditions and presented findings in cohesive format.
  • Worked with each platform team and documented progress for data and activity logging.
  • Perform feasibility analysis, scope project, recommend alternative solutions, project strategy, and deliverable prioritization.
  • Develop team communications and information for project status meetings.
  • Followed Scaled Agile Framework – PI Planning.
  • Co-ordinate with different business units, verticals, and developers across organization.
  • Recruited new members for business analysis team to support division growth and create strong and productive department, replacing underperforming staff.
  • Track project plans to account for dynamic targets, staffing changes and operational specifications.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Track risk, issues and dependencies for projects. Create, manage and report KPI and KRI.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Executed analysis of risks and identified risk mitigation strategies.

Senior Business Analyst

WE Energies
07.2020 - 04.2022
  • Guided teams and refined Agile techniques throughout journey and evolution of delivery cycles, establishing documentation framework to support Agile methodology implementation with Waterfall-centric delivery team.
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
  • Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
  • To assess data archival, data reporting retrieval needs at high level.
  • To liaise with the application owner & SMEs and gather details.
  • To assess scale of source to target mapping.
  • Gather functional requirements and document assessment findings requirement document.
  • Maintained firm’s bookkeeping, bank reconciliation, credit card reconciliation using QuickBooks.
  • Engaged with aligned business groups to drive quality objectives both onshore and offshore.
  • Participate in design, development and management of new global benefits projects, benefits systems, tool implementation and proactively evaluate process improvements to drive scalability.
  • Analyzed journal entry data in QuickBooks.
  • Performed data entry of accounts receivable, accounts payable, office expenses, payroll transactions
  • Provided regulatory reports for quarterly and annual taxes.
  • Worked closely with project managers to understand and maintain focus on their analytical needs, including identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
  • Proactively analyzed data to answer key questions from stakeholders or out of self-initiated curiosity with eye for what drives business performance, investigating and communicating areas for improvement in efficiency and productivity.
  • Created and maintained rich interactive visualizations through data interpretation and analysis integrating various reporting components from multiple data sources.
  • Defined and implemented data acquisition and integration logic, selecting appropriate combinations of methods and tools within defined technology stack to ensure optimal scalability and performance of solution.
  • Developed and maintained databases by acquiring data from primary and secondary sources and building scripts that will make our data evaluation process more flexible or scalable across data sets.
  • Coordinate with Model Risk Management and control functions to ensure appropriate standards are followed.
  • Understood client vision of what they wish to build and conveys that vision to SCRUM team.
  • Worked with client to gain solid understanding of users, marketplace, competition, and future trends for domain in which client’s business lives.
  • Documented use cases/user stories and functional requirements from project business requirements and as-is system behavior.
  • Documented system impacts, data flows and exchange between systems.
  • Performed deep analytical dives into problems to troubleshoot and identify root causes and find solutions.
  • Conducted ad-hoc analyses to support cross functional projects.
  • Developed and enhance projection methodologies in partnership with LOBs and functional areas.
  • Worked with technology team to refine project requirements and review designs and test plan results to confirm that line of business goals is met.
  • Worked with Digital Product Managers and Line of Business partners to develop and define strategic goals, roadmaps to achieve those goals, and success criteria to confirm goals have been met.
  • Worked with Digital Product Managers, Architects, and Line of Business partners to develop and define technology project scopes, requirements, and operational impacts (migrations support, etc.)

Business Analyst

Sagent Lending
06.2016 - 06.2020
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Performed gap analysis to identify areas of improvement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Created dashboards to monitor and track key performance indicators.
  • Identified right set of cross functional stakeholders from business such as Credit Bureau SMEs, domain experts from under righting team and collaborated with them requirement elicitation sessions.
  • Prepared for elicitation by defining desired outcomes of activity, considering stakeholders involved and goals of initiative.
  • Utilized agile software development methodology SCRUM as lightweight process we used to manage and control software and product development.
  • Decomposed high-level EPICs into granularity of user stories in detailing out user stories descriptions and acceptance criteria by using tool JIRA software for major functionalities such as Credit application Entry, KYC, Credit Bureau, Debt to Income and decisioning.
  • Worked on third-party API’s such as Commit API, Get API’s for pulling out and parses Credit Bureau data from major Credit Bureaus: Experian, TransUnion, and Equifax for US customers and Equifax Canada and TransUnion Canada for Canadian customers.
  • Designed Mock-ups for Credit Bureau Process within Credit application Entry, KYC, Credit Bureau, Debt to Income and decisioning.
  • Reviewed test cases written by tester during sprints and provided appropriate feedback.
  • Utilized agile software development methodology SCRUM as lightweight process we used to manage and control software and product development.
  • Groomed User Stories during grooming sessions 4-5 days before sprint starts and clarified technical queries raised by developers’ testers during grooming session.
  • Resolved conflict arises during defect management process between developers and testers and taken appropriate action.
  • Demoed all completed user stories to customers during sprint review meeting and helped team to achieve definition of done from customers.
  • Participated and played key role during Product Increment (PI)/ MVP or PSI planning from EPICS priority prospective and helped stakeholders in doing T-shirt sizing estimation.
  • Participated in research and gathering business requirements through conducting surveys, interviews and JAD sessions, decision making and User Acceptance Testing (UAT).
  • Create and documentation of AS-IS and TO-BE business processes, workflows using UML modelling
  • Acted as Product Owner on projects and manage and ensure that all required meetings are running under Scrum/ Agile process.
  • Used Scrum Practices like documenting User Stories, facilitating Story Point discussions to analyze level of effort on project specifications.
  • Involved extensively in writing Agile User Stories in JIRA and reviewed with Business lead and project manager for Sign Off.
  • Contributed to definition of scope, preparation of work plans and definition of business requirements.
  • Assisted Project Manager in setting realistic Project expectations and in evaluating impact of changes on organization and plans accordingly and conducted Project related presentations.

Business Analyst

Cognizant Technology Solutions
12.2006 - 01.2011
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Collaborated with stakeholders to define project objectives and criteria.
  • Performed gap analysis to identify areas of improvement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Owned product backlog items during release.
  • Acted as Product Owner for Digital Channels Applications.
  • Liaising with Vendors on Project deliverables, Timelines, Implementation, and early life Support
  • Responsible for defining MVP, building, and prioritizing Product Backlog and signing off Sprint deliverables.
  • Brought good product and systems understanding, and advise PO on Requirements Analysis, Scope, MVP, User stories and Prioritization.
  • Responsible assisting IT Analysis, Application Functionality Parameter Changes, within bank work partnership bank users, technology teams vendors deliver best outcome.
  • Acted as link between business units and IT, help to discover user needs and solution to address them, and specify requirements
  • Played active and significant part in Solution Analysis and Design, given wealth of ‘business ‘knowledge and perspective they build with Requirements Analysis.
  • Worked with business and IT/other teams to define Product roadmap.
  • Responsible for defining Minimum Viable Product (MVP) and elaborated business EPICS.
  • Responsible for breaking down business EPICS into User Stories and defining acceptance criteria.
  • Ranked and prioritized requirements so Scrum team can just blindly pick top priority and top ranked requirements for delivery, every single time in sprint planning meeting.
  • Validated and approved user stories as per acceptance criteria during sprint review meeting for Scrum delivery at end of each Sprint
  • Responsible for frequently reviews and proposes any changes to product vision.

Education

Bachelor of Science - Biochemistry

University of Madras
Chennai, India
05.2001

Skills

  • Business Requirements
  • SWOT Analysis
  • Change Impact Analysis
  • Forecasting and Planning
  • Business Process Mapping
  • Atlassian JIRA
  • Requirements Definition
  • Methodology Implementation
  • KPI Tracking
  • User Acceptance Testing (UAT)
  • Identifying Risks
  • Scrum Methodology
  • Microsoft Office Suite
  • Requirements Traceability Matrix (RTM)
  • Agile and Scrum Environments
  • Gantt Charts
  • Business Requirement gathering
  • Requirement elicitation
  • Functional Requirement
  • Requirement Analysis
  • Requirements Traceability Matrix
  • Waterfall
  • SAFe Agile
  • Use Cases
  • User Stories
  • Business Requirement Document
  • System Design Document
  • Interface Design Document
  • GAP Analysis
  • Impact analysis
  • Risk Assessment
  • Project Charter
  • Project Scope Management
  • Project Planning, Estimation & Management
  • Resource Allocation
  • UAT, Manual Testing
  • Data Analysis
  • Giffy Diagram
  • Lucid Chart
  • UML Diagram
  • VISIO
  • Confluence

Timeline

Senior Business Analyst

Bread Financial
05.2022 - 08.2023

Senior Business Analyst

WE Energies
07.2020 - 04.2022

Business Analyst

Sagent Lending
06.2016 - 06.2020

Business Analyst

Cognizant Technology Solutions
12.2006 - 01.2011

Bachelor of Science - Biochemistry

University of Madras

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Jayalakshmi Suryaprakash