Jay Luciano
Davenport,Iowa
Summary
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities at home or within a care facility. Housekeeping by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
Dynasty Homecare
02.2023 - 08.2023
- Drive within a 30-mile radius to clients' homes and establish a care plan with clients' family/guardians
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained entire family's schedule and organized events.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matters.
- Handled incoming mail, bills, and invoices and completed appropriate actions.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in the patient's health status to the case manager.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming.
- Laundered items, changed sheets, and made beds to keep patients' bedrooms clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Kennel Attendant, Overnight Staff
Doggie Day Play
04.2021 - 08.2023
- Monitored and maintained food and water for boarded animals according to animal dietary health guidelines.
- Observe and supervise up to 18 dogs in a yard simultaneously
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Recorded dogs' intake and output, physical condition, and behavior for updated kennel logs.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Prepared and administered medications and treatments as prescribed by the veterinarian.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Checked kennel temperature, humidity, and ventilation for optimal animal safety and well-being.
- Led basic obedience training with dogs to promote positive, healthy behaviors.
- Coordinated timely, appropriate animal transfers with shelters, rescue organizations, and animal centers.
- Trained new staff on kennel maintenance, animal care, and feeding protocols.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs, and yards.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Educated visitors and staff on proper animal care and handling.
- Kept animals clean and free of contaminants to promote optimal health.
- Cared for sick or injured animals by seeking out veterinary care and notifying owners.
Activity Aid
Alden Lakeland
10.2021 - 01.2023
- Begin the daily activities with newspapers, word puzzles, solitaire activities, and handing out the packages and mail
- Taking the residents outside twice a day in the morning and afternoon for a smoke break and leisure time
- Grabbing store lists from residents, handling money and personal shopping
- Provided transportation to residents to appointments, grocery stores, and medical appointments
- Covering reception and security at the front desk, answering incoming calls, monitoring COVID swabs, registering visitors, and handling paychecks
- Planned and implemented activity programs, special events, and outings for residents to improve cognitive functions and emotional and mental health.
- Facilitating afternoon activities include bingo, trivia, board and card games, bowling, arts and crafts, video gaming, movie Fridays (fresh popcorn for each film) gardening, balloon tennis, etc.
- Scheduled movies, entertainment, Trivial Tuesdays, and other special events.
- Visited with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in the activity care plan.
- Interview new residents with an activity assessment allocating the best day-to-day routine, whether they need dental, vision, cultural, or spiritual assistance
- Occasional self-care day, polishing nails, administering hand and foot massages
- Facilitate the ice cream parlor on Thursday afternoons
- Documented daily activities and intake in nursing notes, care plans, and communication books to fulfill state requirements.
- Encouraged full participation in activities from all attendees, which helped drive excitement.
- Explained rules for activities, so all parties understood how to take part in entertainment.
- Assisted residents with maintaining personal hygiene and grooming to optimize dignity and self-esteem.
- Assisted with bathing, dressing, and grooming, allowing residents to maintain independence and dignity.
- Kept athletic and games equipment and facilities organized and maintained.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to residents.
- Factored in abilities, needs, and interests of participants in the development of events and programs.
- Trained staff members on conducting events and following safety procedures.
- Developed and monitored budgets for recreational activities.
Assistant Manager, Artist Instructor
Creativita
09.2014 - 12.2022
- Instructing Art Classes (on-site & off-site events) in educating adults, as well as children of all ages during summer camp sessions
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in the workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored security to protect employees, customers, and property.
- Made hiring recommendations to increase the company's productivity and profitability with quality workers.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Cleaning the space weekly (sweeping, mopping, dusting, toiletries, laundry, etc.)
- Cashiering, using the program, 'Square' and assisting customers in checking out successfully
- Led and organized a Monthly support group for Trans-Nonbinary teenagers
- Delivery driving, dropping off assortments of art kits, usually dressed in various costumes depending on the season
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs as well as coordinated inventory during open studio hours, unboxing pottery, combining paints, soaking tiles, Organizing bagged pottery, glazing pottery, grouting mosaics, etc
- Supervised day-to-day operations to meet performance, quality, and service expectations.
Associate Merchandiser
SAS Retail Services
06.2020 - 01.2021
- Driving within a 30-minute radius to different jewel Osco locations around the Chicago land area as well as surrounding suburbs.
- Completed efficient store resets to prepare stores for special promotions and seasonal updates.
- Established strong vendor relationships to maintain and support business.
- Removed damaged, out-of-code, not-in-set, and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Updated pricing and signage to complete product displays and educate customers.
- Conducted regular store audits to verify compliance with company policies.
- Facing items and flexing in new ones according to the blueprints
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs, or style numbers.
- Created a hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Cleaning the space and organizing the remaining stock accordingly
- Verified products appeared at the correct locations in proper quantities.
Loading & Unloading Department
UPS
11.2019 - 02.2020
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Participated in training and safety drills to prepare for emergencies occurring on the docks.
- Pitched in to assist in other dock-related tasks to complete work on time and running smoothly.
- Secured cargo using chains, load bars, wood blocks, and straps using bracing and strapping techniques to prevent load shifting or damage.
- Inspected cargo for proper packaging to meet safety and security regulations.
- Communicated with drivers to inform cargo loading and unloading schedules and other relevant information.
- Worked with team members to move and load cargo properly and safely.
- Coordinated with other departments to direct cargo to correct destinations and avoid loading and unloading errors.
- Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.
- Lifted and slid packages weighing up to 150 pounds on conveyor belts to transport items.
Guest Advisor
Petco
02.2018 - 06.2019
- Anticipated guests' needs, responded promptly and courteously, and acknowledged each guest during the busiest of times.
- Established and maintained positive working relationships with colleagues and modeled exemplary teamwork in front of guests.
- Resolved guest complaints and followed up to confirm guest satisfaction with the solution.
- Multiple training in Nutritional needs and necessities of common day household pets like Cats, Dogs, Fish\Aquatic life, Small animals (Hamsters, Guinea pigs, Rats, Mice), Birds (cockatiels, hummingbirds, Parakeets, Conures, etc.) and Reptiles (Bearded Dragons, LeopardGeckos, Water dragons, Chameleons, Pythons, Snakes, Tarantulas, frogs etc.)
- Assisting customers near the front end, Cashiering, bagging, working returns, using the BOPUS (Buy Online Pick Up in Store) program, and Carrying out assistance
- Facilitating and managing bi-weekly truck shipments, clearing the space appropriately depending on the shipment as well as directing pallets and unloading them in the appropriate order
- Blue dotting', or Weekly number count of items on the floor for ordering new truck shipments
- Setting Planograms, emptying, dusting, re-adjusting shelves, re-setting the product and re-labeling
- Care-taking for the animals (Cats, Aquatic life, small animals (Hamsters, mice, Guinea pigs), and Reptiles (Red Tailed Pythons, Ball Pythons, king & milk snakes, White tree frogs, Pac man frogs, Tarantulas, Blue skinks, Hermit Crabs, Veiled chameleons, Panther chameleons, Tortoises, Bearded dragons and Leopard Geckos
- Trained in Chemical handling, Authorized to clean the space, sweeping, mopping, dusting, etc
- Implemented marketing and promotional initiatives to increase occupancy.
- Also had the privilege of working at the Hillside location as well as the Diversey and Pulaski store
Camp Counselor
Van Buren Youth Camp
06.2014 - 06.2015
- Worked with children of varying ages, interests, skills, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Trained in dealing with youth abuse, mistreatment, and neglect
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to the director of camp.
- Attended and Assisted multiple Leadership classes and seminars
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Encouraged team performance to increase camaraderie, trust and rapport.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Set up and demonstrated proper use of tents, sleeping bags and camping equipment to encourage preparedness and organization.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Education
General Education -
College Of Dupage
12.2020
Oak Park River Forest High School
06.2018
Evanston Township High school
05.2017
Elmwood Park High school
05.2016
Skills
- Meal Preparation
- Behavioral Management
- Medication Administration
- COVID-19 Safety Policies
- Autism support
- Elderly care
- CPR certification
- Vitals Monitoring and Documentation
- Basic Housekeeping
- Care Plan Adherence
- Incident Reporting
- HIPAA Compliance
- Mobility Assistance
- Patient Companionship
- ADL Assistance
Special Skills Training
- CPR certified
- 24 HR IL Medicaid Pre Service Home Care Aide Training
- Volunteered with a program named WWOOF (World Wide On Organic Farms). Stationed in Montrose, Colorado from 06 -07 of 2019, Tending to about 80 acres of hemp, as well as a few acres of fruits and vegetable beds using a permaculture, SPIN farming technique.
Certification
- RBT - Registered Behavior Technician
Timeline
Caregiver
Dynasty Homecare
02.2023 - 08.2023
Activity Aid
Alden Lakeland
10.2021 - 01.2023
Kennel Attendant, Overnight Staff
Doggie Day Play
04.2021 - 08.2023
Associate Merchandiser
SAS Retail Services
06.2020 - 01.2021
Loading & Unloading Department
UPS
11.2019 - 02.2020
Guest Advisor
Petco
02.2018 - 06.2019
Assistant Manager, Artist Instructor
Creativita
09.2014 - 12.2022
Camp Counselor
Van Buren Youth Camp
06.2014 - 06.2015
General Education -
College Of Dupage
Oak Park River Forest High School
Evanston Township High school
Elmwood Park High school