Summary
Overview
Work History
Education
Skills
Timeline
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Jayana Hodgson

West Palm Beach

Summary

Dynamic and results-oriented professional with proven skills in customer service and teamwork, honed at Rack Room Shoes and as a Summer Camp Counselor Volunteer with the Girl Scouts of Southeast Florida. Excelled in enhancing customer satisfaction and fostering team collaboration. Adept at problem-solving and multi-tasking, with a track record of improving operational efficiency and fostering positive experiences.

Overview

3
3
years of professional experience

Work History

Sales Associate

Rack Room Shoes
11.2022 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Summer Camp Counselor Volunteer

Girl Scouts of Southeast Florida
06.2021 - 08.2023
  • Implemented safety protocols during activities to minimize risk of injury while maintaining an enjoyable atmosphere.
  • Led groups of children safely through variety of camp activities.
  • Demonstrated adaptability by adjusting activity plans based on changing weather conditions, availability of resources, or camper needs.
  • Coordinated special events such as talent shows or themed days to provide memorable experiences for campers.
  • Managed daily schedules to ensure a balanced mix of educational, recreational, and social activities for campers.
  • Contributed to efficient camp operations by assisting with meal preparation, equipment maintenance, and facility setup or cleanup tasks.
  • Enhanced camper experience by developing and implementing creative and engaging activities.
  • Supported the development of lifelong friendships by encouraging camaraderie and teamwork among campers.
  • Assisted camp directors in improving programming for increased camper satisfaction and retention.

Education

Bachelor of Science - Chemistry

University of Central Florida
Orlando, FL
05-2028

High School Diploma -

Palm Beach Central High School
Wellington, FL
05-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Money handling
  • Flexible schedule
  • Hiking and camping
  • Role modeling
  • Supervisory skills

Timeline

Sales Associate

Rack Room Shoes
11.2022 - 01.2024

Summer Camp Counselor Volunteer

Girl Scouts of Southeast Florida
06.2021 - 08.2023

Bachelor of Science - Chemistry

University of Central Florida

High School Diploma -

Palm Beach Central High School

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Jayana Hodgson