Jayana Santos
Holyoke,MA
Summary
With a proven track record at Baystate Health, I excel in patient-focused care and healthcare ethics, enhancing patient satisfaction through effective communication and compassionate service. My leadership in training CNAs and implementing safety protocols showcases my adaptability and commitment to quality care, contributing to a notable increase in team efficiency and patient safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nurses Aide
Baystate Health
09.2023 - Current
- Promoted a culture of safety by regularly reviewing protocols and implementing updated procedures as needed.
- Coordinated orientation and training programs for newly hired CNAs, ensuring smooth integration into the team.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Provided direct assistance during emergency situations or periods of high workload, demonstrating adaptability and strong leadership skills.
- Participated in performance evaluation processes for CNAs, offering constructive feedback aimed at professional growth.
- Reduced patient falls by collaborating with interdisciplinary teams to develop comprehensive fall prevention plans.
- Mentored new CNAs, resulting in increased retention rates and improved job satisfaction.
- Ensured compliance with state regulations and facility policies through thorough documentation and adherence to best practices.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Cashier
Stop & Shop
09.2022 - 10.2023
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Addressed customer needs and made product recommendations to increase sales.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
Team Leader
Boys and Girls Club of Holyoke
07.2020 - 09.2022
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Assisted in recruitment to build team of top performers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Gathered, organized and input information into digital database.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
Education
Holyoke High School
Holyoke, MA06.2022
Skills
- Bathing Assistance
- Patient Care
- Basic Life Support
- Vital signs monitoring
- Dressing assistance
- Maintaining confidentiality
- Dementia Care
- Positioning Patients
- End of life care
- Alzheimer's Care
- Feeding Assistance
- Transfer Techniques
- Healthcare ethics
- Oral Hygiene
- Colostomy Care
- Ambulation Assistance
- Tracheostomy Care
- Blood Pressure Measurement
- Diabetic Care
- Range of motion exercises
- Pulse Measurement
- Temperature measurement
- Oxygen therapy
- Toileting assistance
- Reliable team player
- Direct Patient Care
- HIPAA Compliance
- Recording vital signs
- Patient-focused care
- Collecting vital signs
- Compassionate
- Patient Lifting
- Supporting personal needs
- Safety Precautions
- Compassionate caregiver
- Adaptable
- Bedside manner
- Patient relationship building
- Patient Assessments
- Electronic Charting
- Documenting behaviors
- Specimen Collection
- Dementia and Alzheimer's knowledge
- Geriatric Care
- Maintaining privacy
- Companionship and emotional support
- Valid State driver's license
- Patient Management
- Transporting patients
- Activity Planning
- Light Housekeeping
- Complex Problem-Solving
- Inpatient Care
- Meal Planning
- Mobility Assistance
- Trustworthy companion
- Quality Assurance
- Care plan implementation
- Patient Relations
- Observing responses
- Condition Monitoring
- Preparing meals
- Reliable transportation
- Activity Coordination
- Outpatient Care
- EMR / EHR
- Intake recording
- Monitoring fluids
- Helping with medication
- Calm and level-headed under duress
- Understands medical procedures
Certification
Certified Nurses Assitant
Languages
English
Full Professional
Timeline
Certified Nurses Aide
Baystate Health
09.2023 - Current
Cashier
Stop & Shop
09.2022 - 10.2023
Team Leader
Boys and Girls Club of Holyoke
07.2020 - 09.2022
Holyoke High School