A detail-oriented and results-driven professional with a strong background in operations support, resource management, and business analysis. Experienced in collaborating with cross-functional teams to streamline processes, optimize vendor and stakeholder relationships, and support strategic initiatives. Adept at analyzing data, identifying cost-saving opportunities, and ensuring compliance with company policies and industry standards. Recognized for strong communication, problem-solving, and organizational skills. Seeking a hybrid opportunity to leverage expertise in operations, process improvement, and efficiency to support business goals.
Hi, I’m
Jayana Sims
Tacoma
Summary
Overview
6
years of professional experience
Work History
Workforce Solutions Borderplex
Purchasing & Contracts Specialist III
10.2023 - 05.2025
Job overview
- Managed the full contract lifecycle, from drafting and negotiation to execution and renewal, ensuring compliance with company policies and regulatory requirements.
- Conducted in-depth market research and supplier evaluations to support strategic sourcing initiatives, identifying cost-saving opportunities and mitigating procurement risks.
- Led contract negotiations with vendors and service providers to secure favorable terms, improve supplier performance, and enhance value for the organization.
- Developed and maintained detailed contract records, tracking key milestones, obligations, and amendments to ensure timely renewals and compliance.
- Analyzed contract data and procurement trends to generate reports and insights, supporting leadership in data-driven decision-making.
- Provided guidance on contract terms, risk assessment, and procurement best practices to internal stakeholders, ensuring alignment with organizational objectives.
- Collaborated with legal, finance, and operations teams to resolve contract-related issues, enforce terms, and streamline procurement workflows.
- Assisted in developing procurement strategies and process improvements to enhance efficiency and cost-effectiveness within the organization.
IHOP
Waitress
11.2021 - 08.2024
Job overview
- Facilitated effective communication between hosts and kitchen staff to ensure seamless preparation and timely service for customers, enhancing the overall dining experience.
- Took food and beverage orders from patrons with accuracy and attentiveness, utilizing strong listening skills to fulfill customer preferences and dietary restrictions.
- Engaged with customers throughout their dining experience by checking in to confirm satisfaction with their meals and promptly addressing any concerns or requests.
- Provided comprehensive information to guests regarding the menu, including food and beverage preparation methods and allergen information, ensuring a safe and enjoyable experience.
- Recommended additional items to customers, utilizing product knowledge and upselling techniques to enhance their dining experience while contributing to increased restaurant sales.
- Executed cleaning and maintenance duties to uphold a high standard of cleanliness in the dining area, including sweeping and mopping floors, vacuuming carpets, tidying server stations, disposing of trash, and ensuring restrooms were clean and stocked.
Chili’s Grill & Bar
Hostess/Waitress
06.2021 - 10.2021
Job overview
- Educated customers about daily specials and promotional offerings, enhancing their dining experience and encouraging increased sales through effective communication.
- Cross-trained as a host, assisting with front-of-house operations by warmly greeting diners and escorting guests to their tables, ensuring a welcoming atmosphere and efficient seating.
- Verified customer identification to ensure compliance with legal minimum age requirements for the consumption of alcoholic beverages, upholding responsible service standards.
- Managed telephone communications by answering calls promptly and responding to inquiries with clarity and professionalism, providing information about menu items, reservations, and restaurant policies.
- Took and meticulously prepared to-go orders, ensuring accuracy in order fulfillment and maintaining high standards of presentation and quality for off-premises dining.
Domino’s Pizza
Customer Service Representative
06.2020 - 05.2021
Job overview
- Enhanced customer satisfaction by effectively identifying and resolving issues in a timely manner, ensuring a positive experience, and fostering customer loyalty.
- Educated customers about special pricing opportunities and comprehensive company offerings, facilitating informed purchasing decisions and promoting awareness of available promotions.
- Managed incoming calls by providing frontline customer support and assistance with product and service transactions, addressing inquiries with professionalism and efficiency.
- Mentored and trained new employees on established procedures and company policies, fostering a collaborative team environment and maximizing overall team performance.
- Prepared food items according to precise customer orders, ensuring accuracy in quantity and quality to meet customer expectations.
- Simultaneously managed multiple orders, demonstrating effective multitasking skills while maintaining attention to detail and ensuring timely service delivery.
Vector
Marketing Sales Representative
12.2020 - 01.2021
Job overview
- Utilized digital resources and sales platforms to guide customers in locating and selecting products tailored to their needs, enhancing overall customer experience and satisfaction.
- Conducted needs analysis with customers to recommend targeted product solutions and promotions, helping clients stay within budget while meeting sales targets.
- Addressed customer inquiries by providing detailed product information, availability updates, and pricing options, leveraging product knowledge to support informed purchasing decisions.
- Accurately maintained and updated customer records within automated CRM systems to ensure seamless follow-up and support for sales management efforts.
Popeyes Louisiana Kitchen Inc.
Cashier Team Leader
05.2019 - 03.2020
Job overview
- Conducted cash management procedures by accurately resolving and balancing cash drawers at the end of each shift, ensuring the generation of precise financial reports for cash register operations.
- Processed various forms of payment, including cash, checks, credit cards, vouchers, and automatic debits, maintaining a high level of accuracy and efficiency in transaction handling.
- Welcomed customers as they entered the establishment, providing a friendly and inviting atmosphere while ensuring prompt service.
- Maintained a clean and organized checkout area, adhering to health and safety standards to enhance the overall shopping experience for customers.
- Performed general cleaning duties, including mopping floors, emptying trash receptacles, and sanitizing surfaces, contributing to a hygienic and pleasant environment.
- Responded to customer inquiries by providing clear and concise information regarding procedures, policies, and product offerings, ensuring a thorough understanding of services.
- Operated large-volume cooking equipment, such as grills, deep-fat fryers, and griddles, ensuring adherence to operational guidelines and safety protocols while preparing food items.
- Managed inventory levels by cleaning, stocking, and restocking workstations and display cases, optimizing product visibility and accessibility for customers.
Education
University of Texas at El PasoEl Paso, TX
Bachelor of Business from General Business, Minor in Finance
University Overview
Skills
- Project Coordination and Process Improvement
- Procurement and Resource Management
- Vendor and Stakeholder Relationship Management
- Market Research and Business Analysis
- Compliance Monitoring and Risk Mitigation
- Adaptability and Remote Work Efficiency
- Time Management and Organizational Skills
- Data Interpretation and Reporting
- Attention to Detail and Quality Control
- Team Collaboration and Cross-Department Support
- Problem-Solving and Critical Thinking
- Professional Written and Verbal Communication
Accomplishments
Accomplishments
- Certified Audiology Technician: Successfully obtained certification as an Audiology Technician, providing high-quality hearing assessments and patient support services in clinical settings. Demonstrated precision in conducting hearing tests, maintaining equipment, and ensuring compliance with healthcare protocols to support patient care and diagnostic accuracy.
- Certified Lash Technician: Earned certification as a Lash Technician, delivering customized lash extension services with a focus on client satisfaction, safety, and attention to detail. Built a loyal client base by maintaining high service standards, adhering to hygiene best practices, and staying updated on beauty trends and techniques.
Timeline
Purchasing & Contracts Specialist III
Workforce Solutions Borderplex
10.2023 - 05.2025
Waitress
IHOP
11.2021 - 08.2024
Hostess/Waitress
Chili’s Grill & Bar
06.2021 - 10.2021
Marketing Sales Representative
Vector
12.2020 - 01.2021
Customer Service Representative
Domino’s Pizza
06.2020 - 05.2021
Cashier Team Leader
Popeyes Louisiana Kitchen Inc.
05.2019 - 03.2020
University of Texas at El Paso
Bachelor of Business from General Business, Minor in Finance
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