Jayani Jayamanna
Murrieta,CA
Summary
Detail-oriented Customer Service Support Representative with multiple years of experience in managing sales orders and inventory processes across various industries. Demonstrated ability to resolve complex issues and ensure high levels of customer satisfaction through effective communication and problem-solving skills. Proven track record in process improvement initiatives and adherence to regulatory standards. Proficient in Microsoft Office products and skilled at leveraging technology to enhance operational efficiency. Committed to building positive relationships and contributing to team success in a fast-paced and dynamic environment.
Overview
9
9
years of professional experience
Work History
Dispatch Executive/Customer Service Representative
Roto-Rooter Plumbing
01.2023 - Current
- Monitored industry trends to remain informed on best practices in dispatch management, sharing valuable insights with colleagues to enhance team performance.
- Contributed to business growth by identifying opportunities for expanding client base or improving existing services.
- Reduced missed deliveries by closely monitoring driver progress and proactively identifying potential delays.
- Coordinated scheduling in a high-volume environment to optimize resource allocation and efficiency.
- Developed strong relationships with clients and carriers to facilitate smooth coordination during peak periods.
- Successfully managed high-stress situations with professionalism, effectively resolving disputes and conflicts while maintaining a positive customer experience.
- Built strong rapport with customers through active listening, leading to higher retention rates and consistently positive feedback.
After-School Tutor
Sylvan Learning Centre
03.2023 - 07.2024
- Enhanced students' overall academic performance through personalized one-on-one tutoring across a range of subjects.
- Supported students with homework assignments, ensuring timely completion and a comprehensive understanding of key concepts.
- Inspired learning by motivating students, helping to build self-confidence and alleviate the fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Fostered confidence in students’ abilities through positive reinforcement and constructive feedback, encouraging ongoing growth and improvement.
Assistant Branch Manager, Operations
Dialog Axiata
08.2015 - 05.2021
- Strengthened internal controls, resulting in a marked reduction in instances of fraud and other forms of financial malfeasance.
- Enhanced customer satisfaction by resolving issues promptly and maintaining proactive communication.
- Reduced operational costs through diligent expense management and efficient resource allocation.
- Implemented risk management strategies to minimize potential losses while maintaining strict compliance with regulations and policies.
- Enhanced branch efficiency by streamlining operational processes and implementing new systems.
- Developed and executed marketing strategies to drive foot traffic to the branch, resulting in a noticeable increase in new account openings over time.
Education
Bachelor of Science - Business Management
Northumbria
Newcastle UK12-2019
Certificate of Marketing - Digital Marketing
Charted Institute of Marketing
London06-2015
Skills
- Six Sigma Yellow belt
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
- Customer Relations
Languages
Sinhalese
Full Professional
Timeline
After-School Tutor
Sylvan Learning Centre
03.2023 - 07.2024
Dispatch Executive/Customer Service Representative
Roto-Rooter Plumbing
01.2023 - Current
Assistant Branch Manager, Operations
Dialog Axiata
08.2015 - 05.2021
Bachelor of Science - Business Management
Northumbria
Certificate of Marketing - Digital Marketing
Charted Institute of Marketing
Similar Profiles
Brandon NemethBrandon Nemeth
Water Restoration Technician at Roto Rooter PlumbingWater Restoration Technician at Roto Rooter Plumbing
Darren RinaldiDarren Rinaldi
Laborer at Roto Rooter PlumbingLaborer at Roto Rooter Plumbing
Pete Tafoya JrPete Tafoya Jr
Water Restoration Technician at Roto Rooter PlumbingWater Restoration Technician at Roto Rooter Plumbing