Jayanna Allen
Los Angeles,US
Summary
Dynamic professional with extensive experience in client care, including roles as a caregiver, office assistant, and front-of-house customer service representative. A natural leader with a calm demeanor, adept at addressing both familiar and new challenges with confidence. Highly proficient in technology, including Microsoft HTML, Canva, email communication, social media management, affiliate marketing, and Excel. Committed to continuous skill development within the security services industry across public and private sectors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard
Prudent Security
07.2025 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
HCA Caregiver
Nu Care Agency
10.2023 - 07.2025
- Ensured clients followed and regularly maintained plan-based doctor visits and corresponding medication.
- Effective sanitation and proper healing measures taken for bandages, dressings, and binders.
- Assessed the client’s progress towards quarterly and annual objectives.
- Coordinated comprehensive client care plans, including vital sign monitoring, medication management, and daily living assistance to enhance quality of life.
- Implemented systematic documentation protocols for client health status, ensuring accurate tracking of medical conditions and treatment responses.
Office Assistant & HCA Caregiver
AAA TLC Healthcare
05.2023 - 07.2025
- Started out as an office assistant, ensuring all necessary office tasks were completed with urgency & punctuality. [printing, shipping, faxing, emailing, etc]
- Gained crucial experience and understanding in case and patient data management and filing in the network.
- Transitioned to certified caretaker upon completion of HCA.
- Courteously assisted clients with ADLS [feeding, grooming, medication, errands, etc]
- Progressing and nurturing the clients daily their spiritual, mental, and physical development and sense of achievement.
Hostess
Chaya LAX
04.2022 - 10.2023
- Greet and seat guests, ensuring smooth service and satisfaction.
- Manage reservations and optimize seating for efficiency.
- Handle customer inquiries, resolving issues promptly.
- Coordinate with kitchen staff to ensure timely food delivery.
- Maintain cleanliness and organization of the front area.
- Managed FOH duties at Chaya; demonstrated fast learning, strong work ethic and punctual guest service.
- Facilitated a welcoming environment at Chaya; built customer care skills, promoted rapid learning and reliable service.
- Showcased leadership qualities in busy hours of service to maintain upstanding level of care
HCA Senior Caregiver
Always Best Care Senior Services
04.2022 - 05.2023
- Provided comprehensive assistance to elderly clients, including total care support for individuals with advanced needs.
- Specialized in Dementia care, ensuring a safe and comforting environment while implementing memory-enhancing activities to promote cognitive function.
- Offered compassionate emotional support and companionship, fostering meaningful connections to enhance clients' overall wellbeing.
- Assisted with personal care, including bathing, dressing, grooming, and mobility support, while maintaining dignity and respect.
- Monitored clients' health conditions, communicated observations to family members and medical professionals, and adhered to personalized care plans.
- Assisted with light housekeeping, meal preparation, medication reminders, and transportation to appointments or social activities.
Crew Member
Chipotle Mexican Grill
02.2021 - 04.2022
- Provided friendly, efficient service by taking and fulfilling customer orders, addressing inquiries, and ensuring satisfaction with each interaction. Actively resolved concerns or issues, contributing to a high level of customer loyalty and retention.
- Assisted with the preparation and assembly of food items, ensuring all ingredients were prepared to the highest standards of quality, consistency, and presentation in line with Chipotle's strict food safety protocols.
- Ensured clients followed and regularly maintained plan-based doctor visits and corresponding medication.
- Effective sanitation and proper healing measures taken for bandages, dressings, and binders.
- Assessed the client's progress towards quarterly and annual objectives. Coordinated comprehensive client care plans, including vital sign monitoring, medication management, and daily living assistance to enhance quality of life.
- Implemented systematic documentation protocols for client health status, ensuring accurate tracking of medical conditions and treatment responses.
- Manage comprehensive patient data systems while delivering compassionate HCA care, focusing on holistic client development and daily wellness activities.
- Worked cohesively with a diverse team, supporting both front-line and kitchen operations. Adapted quickly to different roles within the restaurant (e.g., cashier, food line, grill station), demonstrating versatility and flexibility.
- Followed all food safety, health, and sanitation guidelines to ensure a safe and compliant working environment. Regularly sanitized workstations, kitchen equipment, and dining areas to meet health department standards.
- Took initiative in assisting with training new team members, promoting a collaborative work environment and fostering a culture of mutual respect and professional growth.
- Effectively handled multiple tasks simultaneously, from taking orders to preparing food, while resolving any customer concerns promptly and efficiently.
Education
Associate of Science - Business Administration
Santa Monica College
Santa Monica, CA06.2027
GED -
Crenshaw High School
Los Angeles, CA06.2022
Skills
- CPR
- First Aid
- Case Management
- Patient Assessment
- Customer Service
- Time Management
- Microsoft HTML
- QuickBooks
- Excel
- Canva
- Dementia Care
- Healthcare Documentation
- Patient Care
- Office Coordination
- Office & Administrative duties
- Conflict Resolution
- Team Leadership
- Emotional Intelligence
- Client Advocacy
- Facility security
- Situational awareness
- Perimeter patrol
- Incident reporting
- Loss prevention tactics
- Accident investigations
- Public safety protocols
- Data entry
- Customer service excellence
- Teamwork and collaboration
- Friendly, positive attitude
Certification
- CPR Certification
- First Aid Certification
- HCA Certification
- Microsoft HTML
Timeline
Unarmed Security Guard
Prudent Security
07.2025 - Current
HCA Caregiver
Nu Care Agency
10.2023 - 07.2025
Office Assistant & HCA Caregiver
AAA TLC Healthcare
05.2023 - 07.2025
Hostess
Chaya LAX
04.2022 - 10.2023
HCA Senior Caregiver
Always Best Care Senior Services
04.2022 - 05.2023
Crew Member
Chipotle Mexican Grill
02.2021 - 04.2022
Associate of Science - Business Administration
Santa Monica College
GED -
Crenshaw High School
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