Jayanne Jefferys
32 Year Maui Resident
Summary
Results-driven professional with extensive experience in administrative support and customer service. Proven ability to enhance client satisfaction through integrity-based service and effective communication. Committed to fostering a positive community impact while ensuring customers receive accurate information and support. Strong focus on building trust and confidence in organizational services.
Overview
27
27
years of professional experience
Work History
Patient Care Coordinator & Administrative Assistant
Maui Care Physicians
Kahului, Hawaii
04.2025 - 10.2025
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
"The Dental Years after Covid" Administrative
Three Dental offices
Kahului, HI
05.2021 - 04.2025
- Scheduled appointments and managed front desk operations efficiently. Processed insurance information and verified patient eligibility promptly.
- Completed any administrative tasks assigned by supervisor such as data entry or scanning documents into the EHR.
- Provided excellent customer service when interacting with patients, families, visitors, physicians, and staff.
In Home Nurse
Bayada Home Health Care
Wailuku, HI
08.2020 - 05.2021
- Home nursing, physical care and management.
- Helped with home improvement, emotional support and advice.
- Dealt with dementia, helped with hospice and death.
- Was asked to help with especially challenged patients.
Events Manager
Maui Chamber of Commerce
Wailuku, HI
02.2019 - 11.2019
- Coordinated events to benefit the community and chamber members, from the Mayors Small Business Awards, monthly networking to educational events.
- Solicited high end sponsorships, handled marketing collateral, press releases and attendee management.
- Event Coordinator for the 2019 Made in Maui County Festival.
- Organized venues, budgets, catering, and event timelines.
Office and Sales Manager
Gravier Corporation
Kihei, HI
02.2006 - 03.2019
- Sold and coordinated events from conception to completion. Handled website development, all Social Media.
- Established relationships with key clients, while maintaining existing customer base.
- Handled the largest workload of events and was consistently the best producing salesperson. As of 2013, I was the sole operative, running the company and doing well in a reduced wedding economy.
- Successfully using Social Media, Marketing and an excellent reputation with high client referrals as a tool to capture a majority of the available market.
Event Sales Coordinator
Five Palms Restaurant
Kihei, HI
06.2004 - 02.2006
- Designed and implanted their first website, branched out into radio and community marketing.
- Planned, coordinated, hosted special theme events for the public to attend.
- Initiated offsite catering. Brought in community groups for business.
- Developed relationships to bring in Wedding business.
Wedding, Catering & Event Manager, Assistant to Owner
Celebrations Catering/Haliimaile General Store
Haliimaile, HI
11.1998 - 06.2004
- Promoted two restaurants and the largest catering company on the island. Translated client's ideas, coordinated and saw through events from dinner in a home last minute to 5,000 guest Chef and DMC events.
- Hired/managed catering staff, dealt with HR duties. Handled all billing.
- Strong in handling problems onsite, i.e. no power, not enough food, rain, cake table trouble. Dealt with Liquor Commission, permits. Was trusted by high-end clientele and celebrities.
- Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests. Managed events in the owner's absence.
Education
Some College (No Degree) - Business, Excellence in Management Training
Maui Community College
Ritz Carlton Resort Management TrainingSkills
- Customer relationship management
- Event coordination
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Advertising and marketing
- Customer service
- Multitasking
- Office administration
- Types 60 wpm
- Microsoft Office Suite
- Critical thinking
- Computer proficiency
- Multi-line phone proficiency
- Medical record & insurance management
- Photography and videography
- Managing complaints
- Content development
- CRM software
- Customer service excellence
Timeline
Patient Care Coordinator & Administrative Assistant
Maui Care Physicians
04.2025 - 10.2025
"The Dental Years after Covid" Administrative
Three Dental offices
05.2021 - 04.2025
In Home Nurse
Bayada Home Health Care
08.2020 - 05.2021
Events Manager
Maui Chamber of Commerce
02.2019 - 11.2019
Office and Sales Manager
Gravier Corporation
02.2006 - 03.2019
Event Sales Coordinator
Five Palms Restaurant
06.2004 - 02.2006
Wedding, Catering & Event Manager, Assistant to Owner
Celebrations Catering/Haliimaile General Store
11.1998 - 06.2004
Some College (No Degree) - Business, Excellence in Management Training
Maui Community College