Summary
Overview
Work History
Education
Skills
Timeline
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Jayaraman Alagarsamy

Senior Solution Engineer/Architect
Cary,NC

Summary

Analytical development leader well-versed in technical architecture, solution development, and deployment support. Valuable in reviewing proposals, making effective choices, and contributing to the entire development lifecycle. Excellent communication, planning, and decision-making skills. Over 15+ years of progressive experience in Software Development and customer engagement.

  • Highly skilled in designing optimized high-performance CI/CD DevOps solutions, leveraging cloud-native containerization approaches.
  • Hands-on experience in architecture, design, development, and Operations of business-critical applications practicing Agile (SAFe) and waterfall models, addressing unique challenges in interaction with various devices and input preferences.
  • Led, guided, and groomed multiple vendor teams located in various locations across the world provided architecture, design, and development guidelines, and ensured the quality of the code and best practices were followed by performing required reviews.
  • Hands-on Experience in the design and development of cloud-native microservices solutions in AWS, Google Cloud, Azure, and on-premise, leveraging Java, Spring Framework, Go, Spinnaker, Kubernetes, docker, helm, etc.
  • Hands-on experience in enabling cloud-native deployment workflow using Spinnaker and OpenShift.

Overview

19
19
years of professional experience

Work History

Senior Solutions Architect/Engineer

Harness Inc
02.2020 - Current
  • Customer Success - Responsible for entire technical implementation of post-sales onboarding professional services engagements with various teams at customer organizations working closely with the champion.
  • Analyze the customer's existing and desired deployment strategies, and work with the Lead Architect/champion to evaluate, design, and develop reusable templates for each CI/CD DevOps swim lane which is a language/platform agnostic.
  • Create an opinionated reference architecture that best suits the customer with a detailed design document for Harness implementation. Contribute to building the professional services implementation project plan in Kantata define clear roles and responsibilities for each stack holder and set expectations in line with the agreed implementation timelines. Work closely with the Customer Success Management team to facilitate and drive a consistent customer experience and ensure successful post-sales professional services engagement.
  • Interface with the customer's executive and technical team to understand the business objectives and then translate those to technical requirements.
  • Provide expert advice on DevOps, CI/CD, containers/Kubernetes deployment strategies, and interface with various observability tools to ensure SLOs/SLAs are defined as required and suggest the industry best practices.
  • Performing Proof of concepts in various cloud solutions like AWS/GCP/Azure/On-premise as needed based on the customer’s use case and generating required documentation to present various options and demonstrate the pros and cons of each approach in the CI/CD Landscape.
  • Spearheading the product training onsite at customer locations to facilitate large-scale product onboarding with various internal teams and contribute to training materials as needed.
  • Own and drive the end-to-end APAC customer onboarding, implementation architecture, design, and best practices.
  • Troubleshoot and resolve any issues customers face while using the product, also identify any bugs, and notify internal engineering teams
  • Grooming junior resources and leading the team by guiding technical concepts and best practices.

Technical Lead

Softsol Resources Inc
02.2013 - 01.2020
  • As a Technical lead in Cisco Enterprise Architect team responsible for Architect, leading, Design, Developing, Deploy and Supporting complex scalable event-driven microservices architecture Continuous Delivery Analytics system (lead both backend services and User Interface teams) and DevOps platform, which resulted in building 400+ microservices leveraging Rabbit MQ, OpenShift (Kubernetes), Docker, Spinnaker, Quay, etc.,
  • Design and develop complex SOX validation/Audit Workflow Engine (Velocity to Value) which is used by entire Cisco IT (5000+ developers) to perform SOX validation before deployment and measure velocity to deliver business values for traditional and Cloud Native applications.
  • Design and build continuous delivery DevSecOps Platform/workflow Multi-master Jenkins, SonarQube, Artifactory, uDeploy/uRelease, Docker, Kubernetes, Open Shift, IBM AppScan, SCAVA, Spinnaker, and OpenShift.
  • Handle incremental security requirements in Cisco Continuous Delivery Governance Engine (CDGE)
  • Architect, Design, develop, deliver, and support complex business critical localization frameworks which will be leveraged by entire Cisco IT including Cisco’s business-critical applications like Cisco Commerce, Finance, etc., to render the localized contents across Cisco applications around th globe.
  • Automate functional, regression, and integration testing using frameworks like Junit, Test NG, and Selenium.

Architect

Wipro Technologies
08.2011 - 02.2013
  • Design and Develop Case API - the first REST API developed in Cisco with Mashery and oAuth2.0 and exposed to external customers and partners.
  • Design, develop, and support Data Exchange Service (DES) and Services Hosting platform (SHOP) which is a near Real-time integration system that helps exchange data between multiple systems (internal or external) using BPEL, Oracle, SOAP, REST services and develop Cisco Entitlement framework services which serves as authorization services for Cisco Customer Care Services.
  • Design, and develop solutions to integrate Cisco Customer Care (C3) and Salesforce (SFDC) request creation and case synchronization system and CBE (Criteria Based Engagement), BRE (Business Rules Engine) component is responsible for routing new SRs or collaboration SRs to engineers based on their skills.

Technical Lead

Numbers Only Inc
05.2008 - 07.2011
  • Develop secure SOAP and REST Services leveraging open group 3A1 and 3A4 Quoting and ordering services leveraging 3A1 and 3A4 specifications for Cisco Smartcare.
  • Enable user authentication, authorization, and single sign-on for Cisco Quote to Cash applications using Site Minder.
  • Design and develop solutions for complex 3-tire Quoting business requirements in the Quoting system SMS3.

Senior Consultant

Zensar Technologies
01.2005 - 05.2008
  • Prepare high-level design and low-level design. Design solutions to fulfill business requirements for critical applications like Cisco Legacy Ordering tool, Order status tool, Invoice tool, etc., Work with the business operations teams and other cross-functional stakeholders.
  • Migrate all web applications to the IBM WebSphere application server.
  • Provide L4 support for Legacy Quote to Cash (QTC) web applications.

Education

Master of Computer Applications - Computer Science

Bharathidasan University
Palkalaiperur, Tiruchirappalli,Tamilnadu, India
05.2001 -

Bachelor of Science - Chemistry

Madras Christian College
Chennai,TamilNadu, India
05.2001 -

Skills

Solution Architecture

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Timeline

Senior Solutions Architect/Engineer

Harness Inc
02.2020 - Current

Technical Lead

Softsol Resources Inc
02.2013 - 01.2020

Architect

Wipro Technologies
08.2011 - 02.2013

Technical Lead

Numbers Only Inc
05.2008 - 07.2011

Senior Consultant

Zensar Technologies
01.2005 - 05.2008

Master of Computer Applications - Computer Science

Bharathidasan University
05.2001 -

Bachelor of Science - Chemistry

Madras Christian College
05.2001 -

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Jayaraman AlagarsamySenior Solution Engineer/Architect