Jahzier Jay Arias

As owner of Synergy Ins. Adj. Services, I'm responsible for procuring, administering, and fulfilling income producing contracts. Satisfying obligations pertaining to SLAs with TPAs, carrier partners, and independently contracted general adjusting assignments; working as a Claims Manager, Appraiser, Special Projects Coordinator, and Mediation. Performing the following duties:

• Conducting on-site inspections of damaged properties, assessing repair costs and evaluating coverage eligibility for each claim.

• Negotiating favorable settlement terms with policyholders and attorneys to achieve cost-effective outcomes in disputed cases. Leveraging consideration in exchange for full claim releases.

• Exemplified strong decision-making skills, balancing the interests of policyholders and insurance carriers while adhering to ethical guidelines.

• Direct TPA/Carrier assistance in a first response adjuster role or indirect management role, not limited to a back-end ADR role. I handle catastrophe losses promptly, providing assistance to affected communities during times of crisis or natural disasters.

• Managed claims adjusting teams in daily and CAT scenarios, providing training, guidance, and leadership. Successfully executing TPA contract rescue efforts in-house, remote, and abroad.

Responsibilities and achievements performed:

• Managed the entire claims process within a managed repair network, ensuring adherence to program guidelines, quality standards, and policy specific timelines.

• Developed and maintained strong relationships with our insured party and repair contractors, ensuring timely repairs and positive customer experiences to achieve claim resolution.

• Proficiently used Xactimate to accurately assess property damage and create detailed repair estimates.

• Negotiated with repair contractors and customers to secure fair pricing and achieve standard business costs objectives.

• Successfully demonstrated expertise in identifying UW alerts and addressing subrogation opportunities to recoup our insured's deductible and carrier claim costs. Detection of loss amounts above limits of liability absorbed into applicable deductible as unrealized financial loss.

Performing my role as an 'MCM Adjuster' for Citizens Property Insurance Corp. (CPIC), I was held accountable and relied upon to own the following responsibilities:

• Policy Analysis & Coverage Reserves: Interpreting insurance policies and their coverage provisions, while assessing applicable points of coverage in contrast with prior losses. Directly working with the subject policy to confirm risk location , carriers liability limits, and special limits of liability to determine exposure and necessary reserves. Early as possible, managing our insured's expectations pursuant to policy coverage.

• Damage Assessment & Evaluation: I performed timely first contact, scheduling, inspection, expert assignments, setting reserves, estimating, and settlement of commercial and residential first-party claims (i.e., vandalism, malicious mischief, fire, water, wind, and hail). My inspection included all rooms, affected, and unaffected by the reported claim/loss. Conducting a recorded interview, procuring substantive documentation, composing a complete sketch of the risk, and obtaining photos of the loss and overall risk. Graphically estimating/documenting the confirmed financial loss using Xactimate, in compliance with CPIC's estimating guidelines and service level agreements. Documenting and communicating my findings with our insured party. Referring UW alerts, potential subrogation opportunities, and necessary SIU involvement.

• Coverage Decision & Settlement: Based on my total findings, expert reports, in relation to policy coverage, I'd tender a coverage decision. When necessary, my coverage decision would cite partial denial and applicable policy language. The same was discussed and corresponded to our insured party to maintain transparent communication during the settlement process. I'd also complete any initial, interim, and closing letters to insured party along with loss adjusting expense submittals to CPIC.

• Litigation: Initial preparation of defense counsel and presented for duces tecum as corporate representative on behalf of CPIC.

• Desk Manager/Examiner: Responsible for a team of 8-20 remote field adjusters individually tasked to separate claims assigned to my desk for coverage decision approval.