Jayasanka Kumarasinghe
Kissimmee,FL
Summary
Experienced with customer interaction, problem resolution, and maintaining accurate records. Utilizes effective communication and empathy to enhance customer experiences. Track record of adapting to changing customer needs and improving satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Associate and Product Sales
Walgreens Sales Department
05.2019 - 12.2023
- Ordered products weekly according to store inventory over the phone.
- Maintained contact with dispatch and documented weekly deliveries and stock.
- Assisted customers within store orders and transactions.
- Spoke and assisted with various sales representative for third party products.
- Kept accurate records of order invoices.
- Spoke with customers over the phone and maintained data records in a fast efficient manner.
Pharmacy Technician
Walgreens Pharmacy
01.2017 - 05.2019
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Processed prescription refills and orders and entered sensitive information on Intercom plus software.
- Spoke with customers about copayment cost and assisted them with questions about prices.
- Worked with the pharmacist in busy store hours while maintaining an efficient work rate.
Education
Chemistry Major, Minor in Biology
College of Staten Island
Staten Island, New YorkHigh school diploma -
Susan E Wagner High School
Staten Island, New YorkSkills
- Proficient in the use of Microsoft Office applications including Word, Excel and PowerPoint
- Experience with providing excellent customer care and service
- Experience with working solo and in a team setting to solve various problems and have quick solutions
- Strong verbal communication skills
Timeline
Customer Associate and Product Sales
Walgreens Sales Department
05.2019 - 12.2023
Pharmacy Technician
Walgreens Pharmacy
01.2017 - 05.2019
Chemistry Major, Minor in Biology
College of Staten Island
High school diploma -
Susan E Wagner High School
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